What are the responsibilities and job description for the Collector II position at Heritage Federal Credit Union?
Start your career with Heritage!
Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Collector II to join our amazing team!
The Collector II position handles collection activities on past-due member accounts, including loans, credit cards, and other consumer products. The role focuses on early and late-stage delinquencies and total asset loss scenarios. It also involves maintaining strong communication with internal departments and external third parties, and supporting other collection projects as needed
What you’ll do:
- Maintain a current and detailed understanding of past due consumer (Auto/Vehicle, Credit Cards, Other Secured/Unsecured) and mortgage (mortgages, HELOC’s and other Home Equity) loan products.
- Call borrowers on past due loans to obtain payment and/or make payment arrangements.
- Discuss and potentially offer financial arrangements to members on their delinquent account(s), in order to alleviate past due status
- Maintain strong documentation/notation of all correspondence on accounts worked.
- Review accounts for potential repossession and submit recommendations to Collections Manager for review and approval.
- Stay up to date on all collection policies and best practices.
- Adhere to all collection laws and regulations to ensure proper policies and practices are maintained.
Qualifications/Experience Required:
- High school graduate or equivalent
- Five years or more collection experience, preferably all stages of delinquency, and remedial proposals.
- Knowledge of collection procedures and related laws and regulations.
- Familiar with default and enforcement clauses.
- Basic understanding of the U.S. Bankruptcy Code.
- Understanding of applicable repossession laws.
- Excellent organizational skills, as well strong written and verbal communication skills.
- Ability to work well independently.
About Heritage Federal Credit Union
Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in; or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, and Harrison Counties in Indiana; and Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, and Crittenden Counties in Kentucky; and Lawrence, Wabash, White, Gallatin, and Hardin Counties in Illinois. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
EOE
