What are the responsibilities and job description for the Mortgage Servicing Specialist I position at Heritage Federal Credit Union?
Start your career with Heritage Federal Credit Union!
Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Mortgage Servicing Specialist I to join our amazing team!
As a Mortgage Servicing Specialist, you'll play a vital role in escrow administration and provide essential clerical support for our mortgage servicing functions. You'll ensure all regulations and timelines are followed, guaranteeing compliance and efficiency. Your professional service and support will be invaluable to our members, credit union personnel, and mortgage staff, making a significant impact every day.
What you’ll do:
- Process escrow analysis and pay insurance payments.
- Create and process reports.
- Complete miscellaneous escrow functions.
- Perform assigned clerical support functions for all areas of mortgage servicing.
- Research, track, and resolve (or properly refer) problems and discrepancies related to mortgage servicing responsibilities.
- Establish and maintain effective communication and coordination with credit union personnel regarding functional responsibilities.
- Handle related duties as required or assigned.
Qualifications/Experience Required:
- High school graduate or equivalent.
- One to three years of previous or similar experience in customer service or related field.
- Excellent communication skills, oral and written.
- Accurate and efficient typing skills.
- Ability to work basic computer functions and applications.
- Professional phone etiquette skills
About Heritage Federal Credit Union
Heritage Federal Credit Union offers financial products and services to anyone who lives, works, worships, attends school, participates in programs to alleviate poverty or distress, or participates in associations headquartered in; and businesses and other legal entities, incorporated and unincorporated organizations located in; or maintaining a facility located in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, and Harrison Counties in Indiana; and Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, and Crittenden Counties in Kentucky; and Lawrence, Wabash, White, Gallatin, and Hardin Counties in Illinois. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
EOE
