Teller

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, including a very generous PTO policy.

Salary: $17.00 per hour

Who we are…

At Heritage Financial Credit Union, we are focused on growth. When you begin your career at HFCU, we want to get to know you, your goals and your aspirations so that we can best support you with the necessary tools, resources and opportunities to help make possible the achievement of your hopes and dreams.

Who you are…

We are looking for candidates that are team oriented, have a passion for serving others, a positive attitude and a willingness to learn and develop. With a background in the retail industry, you’re someone who isn’t afraid to roll up their sleeves to help support the branch’s goals and initiatives. You’re a problem solver, who’s always looking to share their thoughts, ideas, and improvements with the team.

You are available to work a flexible work week, which includes some Saturday coverage.

The role…

As a Part-Time Teller with Heritage Financial, your main focus will be to provide outstanding service to our membership base. This includes assisting members with deposits, withdrawals, loan payments and more. You would act as a relationship manager to our members to help discover and identify their financial needs and refer products and services that can help them reach their goals. You take pride in your branch, making sure that your work station is clean, stocked and ready for any member interaction.

Why us...

Heritage Financial has been in the community for over 80 years. Throughout this time, we have worked diligently to create a culture of teamwork, superior service orientation, and open communication! We offer the opportunity for growth and development as well as competitive pay, flexible hours, paid time and holidays off, and health benefits!

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Provide outstanding member service by accurately processing member transactions and actively promoting products and services. Transactions include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc.
2. Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures.
3. Represent the Credit Union in a courteous and professional manner.
4. Cross-sell credit union products and services.
5. Process mail and night depository transactions.
6. Create new member packets as needed.
7. Ensure that teller station is properly stocked with forms, supplies etc.
8. Perform member service responsibilities; answering questions and requests, researching and resolving member issues, etc.
9. Assist Branch Supervisor/Branch Manager as necessary in balancing and maintaining ATMs and vault, training new employees, opening/closing procedures, etc.
10. Recommend changes, workflow, efficiencies and quality.
11. Meets or exceeds goals as outlined.
12. Performs additional duties as assigned.

PERFORMANCE MEASUREMENTS

Performance is measured against the core competencies as outlined by the position and against goals established by the supervisor.

Requirements

EDUCATION/CERTIFICATION: High School Diploma or GED plus two years customer service and cashier experience; or a comparable combination of education and experience.

EXPERIENCE REQUIRED: Experience using P.C. based software including Microsoft Office.

SKILLS/ABILITIES: Ability to project a professional appearance and positive attitude at all times. Excellent customer service and communication skills.