What are the responsibilities and job description for the Service Advisor position at Heritage Ford of Vernal, Inc?
At Heritage Auto, everything we do centers on building an atmosphere where our guests feel at home. Our Heritage family supports one another to achieve the highest-possible quality standards while lifting our home-town communities through principles of honesty, integrity, and trust. Regardless of where or when a guest visits Heritage Auto, it is our vision that they will recognize their experiences as the "Heritage way."
The "Heritage way" is a culture that empowers customers to buy, sell, or service their vehicle the way they envision it happening.
If you're looking to join a company that values teamwork, customer satisfaction, and community involvement, Heritage Auto is the place for you. Come be a part of a team that makes a difference every day!
Heritage Auto – Your Home-Town Dealer with the Biggest Deals.
Job Summary:
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Compensation and Benefits:
- Competitive Pay
- Flexible Working Hours
- Health & Dental Insurance
- Life Insurance
- Holidays off
- PTO
- 401(K) with employer match
- Professional development opportunities
Service Advisor Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements:
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
Heritage Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
