What are the responsibilities and job description for the Parts Counterperson position at Heritage Ford?
Heritage Ford has an opportunity for a full time employee as a Parts Counter person.
This position is a customer oriented field and requires a person who can relate to our customer’s needs and offer professional assistance to help them resolve their parts concerns.
SCHEDULE
- Monday through Friday 10:00A-7:00P
- Rotate Saturdays 8:00A-5:00P
Description:
- Sell products and/or services to repair the problem at hand and meet the customer's needs.
- Assist in keeping the parts department clean and orderly.
- Maintain the retail sales floor and displays to meet or exceed the dealership's standards and customer's satisfaction.
- Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.
- Provide service technicians with parts as required on a daily basis.
- Communicate efficiently with advisors and technicians to ensure efficient work flow.
- Communicate with customers in a timely manner when ordered parts arrive.
- Verify parts receiving documents.
- Follow prescribed cash, credit, and check processing procedures of the dealership.
- Attend training as prescribed by management to maintain proficiency in his/her job description.
- Use dealership equipment and resources safely and proficiently.
- Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.
- Follow up on shortages and expedite by reporting to the Parts Manager.
- Perform other tasks as required by the Parts Manager.
Requirements:
- MUST HAVE PARTS DEPARTMENT EXPERIENCE
- Demonstrate analytical, organizational and communication skills.
- Solid understanding of parts room and shop environments.
- Strong organization skills, attention to detail, time-management, and multi-tasking skills.
- Must have knowledge of computers and ability to learn inventory system and other software.
- Ability to provide excellent customer service in a fast paced environment.
- Some lifting, sitting/walking around stock room.
- All potential employees must pass pre-employment testing to include a background check and drug screen.
