IT Technician

Description

We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

Top reasons to join our team:

• Our employees are mission – minded
• We are passionate about providing excellent patient care
• Community-focused
• Committed to a fun and supportive team environment
• We offer high-quality competitive employee benefits

The IT Technician provides end-user (helpdesk) support and troubleshooting for all organizational personnel. This person is responsible for the day-to-day maintenance of the local area network hardware, as well as OS, Software, email and firewall administration. They will also play a role in coordinating field installations and upgrade initiatives. This would include assisting the IT staff in facilitating field activities such as upgrading systems with the latest versions of software, the rollout of new hardware and field training.

Requirements

• Any combination of education, training and experience which demonstrates the ability to perform the duties and responsibilities as described.
• A typical qualifying background would include progressively responsible computer operations; experience in operating both large and small scale computer systems; experience using a variety of operating systems, software, hardware and networks.
• Troubleshooting skills and the ability to diagnose issue and repair (Helpdesk)
• Ability to work with others
• A certification preferred

Your Essential Duties:

• Performs and maintains system, security, and application backups.

• Installs and maintains local and remote peripheral computer equipment.

• Prepares reports on equipment problems.

• Monitors reports for security violations.

• Monitors systems for abnormal job terminations and operating problems.

• Performs routine and preventive maintenance on computer equipment and peripherals.

• Documents all network hardware and maintain inventory database.

• Installs and supports software/hardware applications and peripheral equipment.

• Research user inquiries and new technology.

• Troubleshoots and resolves computer operating, software/hardware problems and provides

technical support as requested.

• Communicates with vendors to resolve issues.

• Provides information to staff and users, and prepares and maintains documentation for

processes, policies and procedures related to computer systems and operations.

• Updates software for users as released by vendor.

• Provides training and technical advice. 

• Serves as department information resource to assist staff and users with computer network,

software/hardware and related problems.

• Communicates technical concepts in non-technical terms.

• Maintains confidentiality of information and data related to patients and staff.

• Installs cabling infrastructure.

• Regular and predictable attendance is an essential function of this position.

• Performs miscellaneous job-related duties as assigned.

Your Success Factors

• Ability to read, analyze and interpret general business periodicals, professional journals,

technical procedures or governmental regulations. Ability to write reports, business

correspondence and procedure manuals. Ability to effectively present information and respond

to questions from managers and employees.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and

geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions furnished

in written, oral, diagram, or schedule form.

• Strong interpersonal communication and relational skills, good organizational skills; sound

judgment; initiative; flexibility; detail-oriented.

• Administrative understanding of the following is required: networking and telecommunications

(data), routers, switches, understanding of TCP/IP WANs and LAN, Office 365, Windows

operating systems, Microsoft Office, Internet connectivity, HTTP, FTP, firewalls, Active Directory,

VPNs and Virtual Environments.

Job Overview

Working Conditions: Work is normally performed in a typical interior/office work environment in an

office building. Work may be demanding and chaotic at times. May be exposed to patient population

that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• May lift up to 15 pounds at times.

• Must be able to access and navigate various departments of a given location.

• Must be able to complete tasks in a noisy or stressful environment.

• Must be able to adhere to process protocol.

Safety:

Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Salary : $23 - $34