What are the responsibilities and job description for the HVAC Maintenance Technician position at Heritage Home Service?
Overview
Join our team as a Licensed HVAC Maintance Technician at Heritage, where our core values of "Always Pursue Better," "Treat People Right," and "Do Things Well" guide everything we do. As a key member of our dynamic team, you'll be responsible for delivering exceptional service to our valued customers while embodying these principles. If you have a strong background in HVAC services, exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment, we want you on board.
Responsibilities:
- Continuously pursue better by conducting thorough inspections and diagnostic tests on HVAC systems.
- Utilize advanced testing equipment to pinpoint complex problems efficiently.
- Collaborate with other departments for the installation of new equipment, always striving for improvement.
- Treat people right by performing skilled and complex repairs or maintenance, ensuring compliance with safety regulations and quality standards.
- Recommend appropriate solutions to enhance system performance and reliability, always keeping the customer's best interest in mind.
- Interact with customers professionally, explaining repair options, providing estimates, and addressing concerns with empathy.
- Educate customers on the benefits of regular maintenance and energy-efficient upgrades, fostering a relationship built on trust.
- Do things well by maintaining proper inventory levels of equipment, tools, and parts for repairs.
- Coordinate with warehouse teams to order necessary supplies and maintain accurate records, ensuring efficiency and excellence.
- Adhere to all safety protocols and guidelines, prioritizing the safety of clients, colleagues, and oneself.
- Wear appropriate personal protective equipment (PPE) and follow safety procedures meticulously, ensuring a safe working environment for all.
- Always pursue better documentation practices by accurately documenting service activities using company-provided systems and tools.
- Prepare detailed service reports for appropriate personnel and customers, aiming for transparency and excellence in communication.
- Stay updated with industry trends, product developments, and best practices, always seeking to improve technical knowledge.
- Attend workshops and training sessions to enhance technical skills and knowledge, embodying a commitment to continuous improvement.
- Pursue better by possessing and maintaining all required licenses and certifications.
- Provide copies of valid licenses and certifications upon request, demonstrating a commitment to professionalism and compliance.
- Treat people right by fostering a collaborative environment and working with fellow technicians and other departments for effective communication and service delivery.
- Provide support to colleagues when needed, cultivating a positive and supportive team culture.
- Do things well by optimizing work processes and time management techniques to maximize billable hours.
- Collaborate with the dispatch team to plan efficient routes and minimize travel time, always striving for efficiency and excellence.
Qualifications and Requirements:
- High school diploma or equivalent; technical training or certification in electrical services preferred.
- Proven experience as a Service or installation technician in electrical services.
- Strong technical knowledge of systems, troubleshooting techniques, and repair methods.
- Excellent customer service skills and the ability to communicate technical information effectively.
- Valid driver's license with a clean driving
- Physical ability to lift heavy equipment (minimum of 50 pounds), climb ladders, and perform manual tasks.
- Willingness to work flexible hours and be available for on-call rotations (where applicable).
Benefits Include
- 4% 401k Match
- Health, Dental, and Vision Insurance
- Short and Long Term Disability
- Financial Hardship Program
- Profit Sharing
- Take home truck, tool allowance, gas card, Uniforms, Phone / Tablet
- 48 Hours of holiday time per year
- 40 hours of Vacation, 40 hours of sick, and 40 hours of personal time provided per year.
