What are the responsibilities and job description for the HVAC Service Technician position at Heritage Home Service?
Overview
Join the Heritage Home Service Team as an HVAC Service Technician at our Tewksbury, MA location
Join our team as an HVAC Service Technician at Heritage, where our core values of "Always Pursue Better," "Treat People Right," and "Do Things Well" guide everything we do. As a key member of our dynamic team, you'll be responsible for delivering exceptional service to our valued customers while embodying these principles. If you have a strong background in HVAC services, exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment, we want you on board. Availability on nights and weekends is a plus!
Mission:
As a Service Technician at Heritage, you will be responsible for providing top-notch services in your respective field of HVAC. Your primary focus will be diagnosing, repairing, and maintaining HVAC systems for our valued customers. The ideal candidate should have a strong background in HVAC services, possess exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment.
Responsibilities:
1. Service Calls and System Diagnostic / New System Installations
Conduct thorough inspections and diagnostic tests on HVAC systems to identify issues, malfunctions, or potential problems accurately.
Utilize advanced testing equipment and technical knowledge to pinpoint complex problems efficiently.
Installation of new equipment when needed in customers in partnership with other departments.
2. Repairs and Maintenance:
Perform skilled and complex repairs or maintenance on HVAC systems, ensuring all work complies with safety regulations and quality standards.
Recommend appropriate solutions to enhance system performance and reliability.
3. Customer Communication:
Interact with customers in a professional and courteous manner, explaining repair options, providing estimates, and addressing any questions or concerns they may have.
Educate customers on the benefits of regular maintenance and energy-efficient upgrades.
4. Parts and Inventory Management:
Maintain proper inventory levels of equipment, tools, and parts needed for repairs, ensuring readiness for service calls.
Coordinate with warehouse teams to order necessary supplies and maintain accurate records of used materials.
5. Safety Compliance:
Adhere to all safety protocols and guidelines while performing tasks, prioritizing the safety of clients, colleagues, and oneself.
Wear appropriate personal protective equipment (PPE) and follow safety procedures at all times.
6. Documentation:
Accurately document service activities, including work performed, parts used, and time spent, using company-provided systems and tools.
Prepare detailed service reports and provide them to the appropriate personnel and customers as required.
7. Technical Expertise:
Stay updated with the latest industry trends, product developments, and best practices related to HVAC services.
Attend workshops, training sessions, and seminars to enhance technical skills and knowledge.
8. Licenses and Certifications:
Possess and maintain all required licenses and certifications for HVAC services as mandated by local and state regulations.
Provide copies of valid licenses and certifications upon request.
9. Team Collaboration:
Collaborate with fellow technicians and other departments to ensure effective communication and efficient service delivery.
Assist colleagues with complex tasks and provide support when needed.
Perform all other duties as assigned.
10. Billable Efficiency:
Optimize work processes and time management techniques to maximize billable hours.
Collaborate with the dispatch team to plan efficient routes and minimize travel time between service calls.
Attend regular development meetings to review billable efficient targets and discuss strategies for improvement.
Qualifications and Requirements:
High school diploma or equivalent; completion of technical training or certification in HVAC services is preferred.
Proven experience as a Service or installation technician in HVAC services, with a track record of successful repairs and maintenance.
Strong technical knowledge of HVAC systems, troubleshooting techniques, and repair methods.
Excellent customer service skills and the ability to communicate technical information to clients effectively.
Valid driver's license with a clean driving record.
Physical ability to lift heavy equipment with a minimum of 50 pounds, climb ladders, and perform manual tasks.
Willingness to work flexible hours and be available for on-call rotations (where applicable).
