What are the responsibilities and job description for the Trade Administrator position at Heritage Home Service?
Overview:
Join Our Heritage Home Service Team as a Trade Administrator at our Tewksbury, MA location
As our Trade Administrator, you'll be the driving force behind our dispatch operations, ensuring every customer receives top-notch service.
What You'll Do
Strategic Planning and Optimization:
Develop and implement strategic plans that align with our company's goals, constantly seeking ways to improve efficiency and effectiveness.
Collaborate with cross-functional teams to ensure seamless operations and achieve business objectives.
Dispatch Operations and Coordination:
Oversee day-to-day dispatch operations, ensuring tasks are assigned efficiently and progress is monitored closely.
Address and resolve any issues that arise, maintaining smooth and effective operations.
Relationship Building:
Build and nurture strong relationships with technicians, customers, and the regional dispatch team.
Foster a collaborative environment that ensures excellent service delivery and customer satisfaction.
Performance Analysis and Improvement:
Continuously analyze performance data to identify areas for improvement.
Implement changes to enhance efficiency and service quality, driving our operations to new levels of excellence.
Your Qualifications:
- Bachelor’s degree or equivalent experience.
- 2-4 years of experience in dispatch operations or a similar role.
- Proven ability to manage people and projects effectively.
- Excellent communication skills and a talent for problem-solving.
Work Requirements:
- Availability Monday through Friday 6pm-9pm, and 7am-3pm on Saturdays, working remotely.
Equal Opportunity Employer. Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.
At Heritage, we are committed to excellence and are looking for someone who shares our passion. If you're ready to lead our team to new heights and make a significant impact, apply now!
