What are the responsibilities and job description for the Reservation Agent (PM Shift) position at Heritage Hotels and Resorts, Inc?
Job Type
Full-time
Description
WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Full-time Hourly Position (PM Shift) starting at $16.00 DOE plus benefits. Located in Albuquerque, NM. Working out of our Corporate Office.
Job Overview : A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues.
Supervisory Responsibilities : None
Essential Duties and Functions / Responsibilities / Tasks :
- Works under the direction of the Reservations Manager.
- Maintain positivity and professionalism with guests, team members, and external partners.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Books guest reservations for individuals and / or groups that are requested either by phone or from within the hotel using the reservations system.
- Upsells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible.
- Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system.
- Ensures proper verbiage is used when answering the phones and selling hotel rooms.
- Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested.
- Stays informed of current rates, rate changes, and all promotions. Completes daily logs to record the number of calls, bookings and cancellations.
- Collaborate with staff development and provide required feedback and assist to answer all incoming calls and manage all online inquiries.
- Process all incoming reservations received via rooming list, email, in house correspondence and any other source.
- Other duties as assigned consistent with the functions of this position as needed.
Environment :
Benefits :
Requirements
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.
Salary Description
16 Hourly DOE
Salary : $16
