What are the responsibilities and job description for the Housekeeping Supervisor position at Heritage Hotels & Resorts?
Job Type
Full-time
Description
WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Full-time Hourly Position ranging from $17.00-$19.50 DOE plus benefits. Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa.
Position Purpose : The Housekeeping Supervisor will under the direction of the Regional Housekeeping Manager, maintain the quality and cleanliness of the property. The Housekeeping Supervisor is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.
Supervisory Responsibilities : Housekeeping team members at designated property on shift
Essential Duties and Functions / Responsibilities / Tasks :
- Work under direction of the Regional Housekeeping Manager.
- Maintain a positive and professional approach with employees, coworkers, and guests.
- Set goals for performance that coincide with Heritage's plans and vision.
- Ensure compliance with safety, legal, operations, labor, and the Heritage brand product and regulations policies.
- Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4 : 00PM.
- Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
- Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
- Report, as directed, any observed deviations to established standards.
- Advises manager or desk clerk of rooms ready for occupancy.
- Support the manager with interview, hire, disciplinary, and termination actions when necessary for team members.
- Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued.
- Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
- Enforces standard procedures for the acceptance, security, and return on customer lost and found items.
- Resourcefully solve any issues that arise and seize control of any problematic situation.
- Review occupancy levels and event levels to staff team member labor accordingly.
- Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery.
- Handle all guest and employee concerns with tact and follow-up.
- Review and maintain linen inventory and proper storage.
- Help the Manager implement as needed an ongoing housekeeping training program for all new housekeeping employees.
- Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
- Other duties as assigned consistent with the functions of this position as needed at any of the properties.
Benefits :
Requirements
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.
Salary Description
17-$19.50 Hourly
Salary : $17 - $20
