What are the responsibilities and job description for the Hotel General Manager position at Heritage Inn & Suites Tradmark Collection by...?
Job Summary
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring a high level of guest satisfaction while maximizing revenue and profitability. This role requires strong leadership skills, a deep understanding of hospitality management, and the ability to effectively manage staff and resources. The ideal candidate will have a passion for customer service and a commitment to maintaining the highest standards of quality in all hotel services.
Duties
- Lead and manage all hotel departments, ensuring seamless operations and exceptional guest experiences.
- Develop and implement strategies for revenue management to maximize profitability.
- Supervise staff across various departments, providing training and support to enhance performance.
- Foster positive guest relations by addressing inquiries, resolving complaints, and ensuring satisfaction.
- Oversee budgeting processes, including forecasting and financial reporting to ensure fiscal responsibility.
- Maintain high standards of customer service through effective communication and phone etiquette.
- Ensure compliance with health, safety, and regulatory requirements within the hotel.
- Collaborate with marketing teams to promote hotel services and attract new guests.
- Monitor industry trends to identify opportunities for improvement and innovation in services.
Experience
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong background in supervising staff and managing diverse teams effectively.
- Familiarity with phone systems and guest services technology is essential.
- Demonstrated expertise in revenue management and budgeting practices.
- Excellent customer service skills with a focus on enhancing guest relations.
- A degree in Hospitality Management or related field is preferred but not mandatory.
This position offers an exciting opportunity for individuals looking to advance their careers in the hospitality sector while contributing to a dynamic team environment.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $60,000 - $70,000
