H.I. Santa Fe Tour Coordinator & E-Bike Shop Manager

H.I. Santa Fe Tour Coordinator & E-Bike Shop Manager

Seasonal Position | Regular Season March 1st - November 1st

E-Bike Shop & Santa Fe Travel Hub (located inside of Inn & Spa at Loretto)

To apply please email careers@heritageinspirations.com your resume and cover email detailing 

• Why are you interested in this opportunity? What are your strengths and relevant experience that would make you a good candidate for this role and why? What are your areas for improvement? Why do you want to work with Heritage Inspirations? What is your availability for this position? What do you love most about New Mexico?

Please read Heritage Inspirations Principles and Values on our Career page and our Travel For Good Mission and what would you bring to our Guest Experience?

Heritage Inspirations is New Mexico’s Premier Tour Company. Our mission is to create inspirational travel experiences that elevate our guests’ senses and compel them to an unmatched encounter with the Land of Enchantment. We take our guests off the beaten path, beyond ordinary tourist routes, and transcend boundaries and curiosities through our ethically curated, intimate, and immersive New Mexico excursions.

Our Santa Fe Tour Coordinator & E-Bike Shop Manager is the lead representative who emulates the ideals of what Heritage Inspirations Tour Company stands for and adheres to the requirements of the job qualities listed below. Heritage Inspirations' Regional Tour Coordinators are ambassadors and the foundation of our local travel hubs. They oversee all Santa Fe Tour departures, manage the E-Bike & Tour Shop, and strengthen our relationships with local businesses and communities. Our Coordinators ensure quality, build relationships, and manage daily operations to illuminate our passion for authentic storytelling that truly feeds the soul.

Qualities we are seeking:

• Takes Initiative: Self-motivated and able to work independently.
• Customer Service Focus:  Prioritizes meeting customer needs and providing excellent service.
• Self-Reliant:  Able to work independently and take initiative.
• Methodical: Pays attention to detail and maintains order.
• Inspiring Communicator:  Leads effectively and expresses ideas clearly.
• People Management:  Experienced in overseeing and directing staff.
• Goal-oriented: Driven to achieve targets and consistently meet deadlines.
• Problem-solver: Proactive in identifying and resolving issues efficiently.
• Team player: Works collaboratively and fosters a positive team environment.
• Adaptable: Flexible and able to manage multiple tasks simultaneously.

E-Bike Weekly Tour & Shop Schedule

Regular Season: March 1 - November 30 | Expanded Hours: April 1 - October 31

Santa Fe Tour Coordinator & E-Bike Shop Manager Schedule: 

Wednesday - Sunday | 8:30 AM - 2:30 PM

Santa Fe City Different E-Bike Tour Schedule:

Offered: Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

• MORNING TOUR (APRIL THROUGH OCTOBER): 8:30 AM - 12:00 PM
• AFTERNOON TOUR (APRIL THROUGH OCTOBER): 2:00 PM - 5:30 PM
• MORNING TOUR ONLY (MARCH AND NOVEMBER): 10:00 AM - 12:30 PM

Tour Coordinator & E-Bike Shop Manager Required Duties

• Oversee onboarding, training, development, and support of Regional Inspired Guides
• Select, manage, and grow regional tour guide talent
• Maintain and manage regional tours, including bookings and guest interaction
• Monitor and improve tour quality and guide performance based on feedback
• Create and manage regional resource binders and educational materials
• Conduct quarterly Inspired Guide Meetings to ensure quality control and well-being
• Maintain and build a network of local business and tourism partners
• Oversee regional Heritage Inspirations brochure distribution and restocking
• Stay up-to-date with local outreach and partnership opportunities
• Create monthly schedules to ensure proper staffing and guide coverage
• Approve or deny staff time-off requests
• Manage regional booking budget and assist with meeting revenue targets
• Ensure a proper, clean, and well-maintained fleet of tour vehicles
• Maintain and organize tour guide checklists and support documents
• Manage a clean and properly maintained fleet of e-bikes
• Maintain e-bike inventory, including parts and supplies
• Work with E-Bike Mechanic on regular e-bike maintenance and log
• Manage shop merchandise, inventory, and cleaning equipment
• Manage Guide Tour Supplies ie: first aid, tour snack supplies, water
• Keep shop clean and ensure proper fixture maintenance

Heritage Inspirations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.