What are the responsibilities and job description for the Senior Manager, Field Enablement position at Heritage Operations Group, LLC?
Description
Senior Manager, Field Enablement
Position Summary
Alkermes is seeking a seasoned Senior Manager of Field Enablement with expertise in CRM products and strong technical proficiency in SQL (including joins and functions), working with large datasets and relational databases. As a key member of the Commercial Operations organization, this individual will serve as a technical subject matter expert (SME) for ongoing project work and system enhancements. The role involves close collaboration and execution with both external vendors and internal business partners.
The ideal candidate is a high-energy, forward-thinking professional with excellent communication skills, a keen focus on stakeholder engagement, and a drive to enhance operational and reporting processes. Prior experience working with pharmaceutical industry data is preferred. Alkermes has recently adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.
Responsibilities
ESSENTIAL AREAS OF RESPONSIBILITY:
BASIC QUALIFICATIONS:
Minimum Education & Experience Requirements
Senior Manager, Field Enablement
Position Summary
Alkermes is seeking a seasoned Senior Manager of Field Enablement with expertise in CRM products and strong technical proficiency in SQL (including joins and functions), working with large datasets and relational databases. As a key member of the Commercial Operations organization, this individual will serve as a technical subject matter expert (SME) for ongoing project work and system enhancements. The role involves close collaboration and execution with both external vendors and internal business partners.
The ideal candidate is a high-energy, forward-thinking professional with excellent communication skills, a keen focus on stakeholder engagement, and a drive to enhance operational and reporting processes. Prior experience working with pharmaceutical industry data is preferred. Alkermes has recently adopted a hybrid working environment to support and meet the needs of employees and this role will operate in a flexible environment with 60% of time in the office and 40% from home.
Responsibilities
ESSENTIAL AREAS OF RESPONSIBILITY:
- Make recommendations for the simplification, optimization, and growth of the business application systems in partnership with IT, including but not limited to, Salesforce/Veeva and Tableau.
- Effectively communicate with stakeholders on enhancements and improvements
- Establish and maintain operational procedures and standards for the support of SFDC/Veeva and related technologies.
- Provide technical support across key systems, collaborating with users, team members, and external vendors.
- Manage the creation and maintenance of system and process documentation.
- Address and manage support requests, ensuring timely resolution of issues.
- Partner with IT to release new enhancements to the field Perform additional tasks and projects as assigned.
- Translate complex business requirements into technical solutions.
- Perform thorough testing, including user acceptance testing (UAT) when appropriate, for system changes and provide post-implementation support.
- Collaborate with business users, gather and analyze data, and troubleshoot issues effectively.
BASIC QUALIFICATIONS:
Minimum Education & Experience Requirements
- Bachelors Degree in Computer Science, Information Systems, Business, Statistics, or a related field.
- 5 years supporting end users within pharmaceutical/biotech industry (or equivalent).
- 5 years of experience supporting Salesforce.com/ Veeva suite applications.
- Proficiency in SQL, including joins and functions.
- Experience with relational databases and SaaS technologies.
- Ability to work with large datasets.
- Expertise in data visualization tools such as Tableau (development skills are a plus).
- Solid understanding of Salesforce.com implementation and customization.
- Ability to learn new applications and technologies as business needs evolve.
- Strong statistical and analytical abilities to interpret complex data sets.
- Excellent written and verbal communication skills.
- Experience gathering requirements, creating documentation, functional specifications, and business workflows.
- Advanced skills in Excel and PowerPoint.
