COMPLIANCE INSPECTOR

The Compliance Inspector is responsible for executing the general enforcement and community compliance with the Heritage Ranch Owners Association (HROA) Governing Documents, rules, regulations, and restrictions. The Compliance Inspector will serve as back-up for, and assist with, the architectural modification process and member services. The Compliance Inspector provides staff support to the Compliance Supervisor, Assistant General Manager, HROA members, tenants, staff, management, Board of Directors (BOD), and various committees as needed.

Essential Functions and Responsibilities

• Execute general compliance inspection process, review requests and recommendations for enforcement action, execute monthly physical and visual inspections of all homes within the community, collect and compile evidence and reports for all violations, prepare and issue non-compliance notices, and ensure reinspection is performed timely. This will require a minimum of one night inspection for lighting compliance.
• Read, understand, and effectively communicate HROA rules and regulations, policies, procedures, and amenity lease terms to members and guests. Respond to member inquiries regarding HROA's Governing Documents.
• Effectively communicate rules in the HROA Governing Documents to educate owners, residents, tenants, and guests, and provide verbal guidance on voluntary compliance utilizing respect-based methodology.
• Take proactive steps to provide a safe and secure working environment for staff and visitors.
• Coordinate with other departments to respond to reports of non-compliance.
• Review camera footage, incident reports, and security reports to identify violations of HROA Governing Documents, and other unusual incidents. Download applicable camera footage, issue citations when necessary, and communicate all unusual activity and potential liability / claims to supervisor and Executive Team.
• Monitor, investigate and report any defacing of the common areas, damage to HROA roads and amenities, potential hazards and safety concerns, illegal dumping, illegal parking, unapproved signage, and all other violations noted in the HROA Governing Documents.
• Identify and recognize property markers to determine legal and illegal use of the greenbelts including storage of materials and encroachments.
• Process and distribute all citations, hearing notices, decision notes, and assist with coordinating hearing times for violation hearings.
• Assist with compiling and preparing hearing evidence packets and recommendations for Board consideration. Be prepared to testify on all elements of a violation at any hearing before the Board if required or requested.
• Ensure all Association records are updated and promptly transmitted to appropriate HROA departments.
• Maintain confidential information regarding HROA business, violations, reporting parties, and any other information deemed confidential to ensure privacy of the membership.
• Review and make recommendations for adjustments to rules, operations, policies and procedures as needed for the compliance process, AEC process, Architectural & Design guidelines, member service operations, and other areas of expertise and responsibility.
• Develop alternative strategies for programs based on analysis and research in an assigned specialty area.
• Address and resolve concerns and grievances from members, tenants, and guests.
• Assist with preparation of regular data analysis and reports on departmental operations and efforts for Executive Team and Board of Directors.
• Provide excellent customer service to members and visitors, handling in a polite and professional manner.
• Assist with development, evaluation and implementation of department activities, daily work goals, and monthly / annual team goals.
• Review and implement rules, procedures and policies for the efficient execution of the enforcement process and protection of HROA assets and personnel.
• Build rapport and work directly with Security and outside emergency agencies (Sheriff, CHP, Fire, Medical, etc.) to resolve incidents.
• Act as back-up for AEC Inspector and Receptionists as may be needed from time to time.
• Perform other duties, activities, or responsibilities as assigned to meet the needs of the organization.

Attributes and Abilities

Education, Experience, and Skills