Floor Manager

Heritage Restaurant is hiring a Floor Manager to join its growing leadership team.
www.heritagegrandbakery.com
8 West 40th street NY NY

The floor manager will contribute to our success by leading the restaurant team to provide engaging service of quality food and beverage to guests in a clean and comfortable environment. The Floor Manager will assist the GM in Team development, training, and overall success of the restaurant.

Requirements/Responsibilities

Summary of Key Responsibilities for Restaurant Floor Manager (include but are not limited to the following):

* Performs floor Managerial duties as required by the restaurant.

* Constantly ensures quality control.

* Maintaining high service standards and highest level of guest satisfaction at all times.

* Assists in restaurant staff training, enforcement of policies and procedures, performance management, development, and team building.

* Adheres to company standards and protocols.

* Administrative responsabilities include (but not limited to) scheduling, 

* Assists GM as needed.

* Maintains a safe, healthy, and secure facility by enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.

* Performs daily workstation assignments along with supervisory duties.

* Actively engages with guests

* Takes direction from GM and upper Management in order to identify and address trends and issues in restaurant performance.

* Addressing any issues in a timely fashion.

* Assists GM in motivating Team Members to meet organizational and operational objectives.
* Strong Leadership skills
* Evaluates usage of supplies.
* May take on GM responsibilities in their absence.
* Manages with integrity, honesty and knowledge that promote the culture, values, and brand standards of our restaurants.

Summary of Qualifications
* Minimum two years progressively responsible experience in restaurant.
* Minimum one year supervisory experience

Required Knowledge, Skills, and Abilities
* Knowledge of supervisory practices and procedures
* Strong operational skills in a fast-paced customer service environment
* Strong leadership skills with the ability to coach and develop Team Members
* Effectively communicate, orally and in writing, with Team Members and guests
* Ability to gain the respect and trust of direct reports
* Effectively handle and manage confidential and sensitive information

Physical Requirements:
* Able to lift up to 40 pounds.
* Must be able to stand and exert fast-paced mobility for periods up to 9 (nine) hours in length.
Availability Requirements:
* Must have flexible availability for scheduling
* Must be available for both opening and closing shifts

Benefits:

• PTO and sick leave available
• Health Insurance
• Commuter Program