What are the responsibilities and job description for the Customer Service Dispatcher - Pompano Beach, Florida position at Heritage Service Group?
Summary
The Customer Service Dispatcher provides administrative and operational support to ensure smooth branch operations.
The Customer Service Dispatcher provides administrative and operational support to ensure smooth branch operations.
At Heritage we know people are vital to our success. We offer a competitive salary and generous benefits including:
- Medical, Dental, and Vision
- 401k & Profit Sharing
- Paid Holidays & Vacation
- Short-Term Disability
- Long-Term Disability Insurance (company paid)
- Life Insurance (company paid.
Description
- Answers high volume of incoming customer calls and emails.
- Works closely with branch mgmt. to schedule and dispatch service calls to meet customer needs.
- Open service orders as needed in the computer system.
- Assist with dispatching duties as needed.
- Close service orders for billing upon completion of order using the computer system.
- Assist in resolving customer problems/complaints.
- Generate accurate purchase orders for parts to corporate office and outside vendors.
- Run daily and monthly reports. Submit reports as required to corporate office.
- Provide technicians with any necessary information needed for their service calls.
- Route parts calls as necessary.
- Maintain clean and professional office environment.
- If necessary, work with factories in obtaining correct parts for service needs.
- Performs other duties as required.
Required Education | Experience
- Must be 18 years of age.
- Valid Driver's License and driving record that aligns with our safety standards.
- Completion of a satisfactory background background and drug screen is required.
- 1-3 years of previous administrative experience combined with 2 years of computer experience.
- One (1) year of experience in a dispatching role.
Skills and Abilities
- Strong windows-based computer skills including Microsoft Word and Excel.
- Good verbal and written communication skills combined with good interpersonal skills.
- High level of accuracy.
- Strong attention to detail.
- Ability to manage competing priorities and multiple tasks simultaneously.
- Typing speed of 50 WPM or higher.
Working | Environmental Conditions:
- Parts/Stock room and office environment.
- Some lifting up to 50 pounds may be required.
- Some twisting, bending and stooping associated with stocking of parts.
- Some computer usage (mouse and keyboarding) approximately 30%-50% of time.
- Some local travel for parts delivery and pick up may be required, additional infrequent travel to corporate office.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Heritage Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
