What are the responsibilities and job description for the Client Success Representative position at Heritage Tile LLC?
Heritage Tile seeks a Client Success Representative to join our Operations team in Verona, WI.
Join a team of dedicated and enthusiastic professionals making a difference by creating beautiful spaces and restoring historical places all around the world. We are redefining how tile is designed, produced, promoted, and distributed. This is a chance to thrive at a company that will appreciate your creativity, collaboration, values, and your commitment to our shared vision. We value what makes you unique, as well as the skills and experience you bring with you.
As Client Services Representative, your role will be to assist clients in a wide range of new construction and remodeling projects, hospitality design, historic preservation, and sustainable building. You will be helping clients achieve their desired outcomes on all aspects of tile design, installation, care & maintenance, historical references, aesthetic details, color and finish, and coordination with other surfaces in a variety of tile applications. This is a vital service role in which you will demonstrate your “people” skills as you interact with our clients, organizational skills in managing complex project requirements, and collaboration skills in working with internal and external team members to coordinate all aspects of the project through a successful completion.
Duties
• Manage project activities from initial design concepts through order fulfillment
• Collaborate with homeowners, contractors, architects, and interior designers on project design details
• Work with internal stakeholders such as production artists, design services team, and operations team to facilitate project fulfillment
• Process sales orders, expedite purchase orders, and other administrative paperwork
• Manage and prioritize workflow based on customer need and resource availability
• Address client questions and requests via phone, email and online chat
• Collaborate internally on ongoing process optimization
• Handle and resolve customer escalations and order exceptions
• Participate in new team-member onboarding
• Become an expert in Heritage Tile’s increasing portfolio of products
• Measure and monitor Customer Success performance
We Value:
• An interest in architecture and an appreciation of aesthetics
• Resourcefulness and problem-solving abilities
• A customer-centric mindset
• An understanding of supply chain basics
• Strong Project Management Skills
• An ability to operate collaboratively
• Strong interpersonal communication and presentation skills
• Excellent writing and editing skills
• Excellent organizational and project planning skills
Heritage Tile offers excellent compensation and benefits (health, vision, dental insurance) based on qualifications, experience and potential for advancement. We are building a dynamic & creative culture that values individual contribution and resourcefulness, offering exceptional opportunities for personal and career growth.
If you wish to include a cover letter, please include it as the first page of your resume document. Alternatively, you may email your application to hr@heritagetile.com.
About Heritage Tile
Heritage Tile, LLC is an American producer, marketer and distributor of specialty ceramic tile and stone products, representing a broad and exclusive brand portfolio of exclusive tile collections sourced directly from tilemakers around the world. To learn more about Heritage Tile go to www.heritagetile.com.
