Phone Operator Assistant

JOB DESCRIPTION
TITLE: Phone Operator Assistant

COLLEGE/SCHOOL/DEPT: Admissions, Student Services

REPORTS TO: Coordinator of Undergraduate Enrollment

SALARY: $16.66/hr.

POSITION SUMMARY:

Represents Heritage University in the most positive manner with prospective, former and current students, clients, suppliers
and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our
services, learns and uses operating practices of the department and Heritage University. Upholds the Heritage University
Mission Statement. Handles confidential information with tact, discretion and in the compliance with FERPA regulations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Collaborates with staff in Admissions, Financial Aid, Registrar’s Office and Student Accounts to deliver mission critical
services to new and returning students, and alumni.

2. Supports Heritage University as a potential first point of contact which includes phone calls. Answers inquires by phone,
screen and route phone calls related to department services, programs and operations.

3. Maintain an orderly and welcoming office environment, greet all visitors with pleasant and professional demeanor, and
assist visitors in locating campus resources and services (including other offices on campus, parking information, local
information about Toppenish and/or Yakima Valley.)

4. Performs other functions as necessary or as assigned.

5. Upholds the Heritage University Mission Statement.

6. Handles confidential information with tact, discretion and in compliance with FERPA regulations.

Education Benefits to be derived by students on this job:
Customer services, work with different supervision levels, organization skills, and time management.
Develop abilities to follow directions, complete tasks, and report progress.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Dependable and Reliable
Strong technology skills, including knowledge of Microsoft Office tools, strongly preferred.
Courteous and professional disposition.
Willingness to be of assistance to others.
Excellent communication skills. Fluency in Spanish a plus.
Ability to listen and follow directions.
Ability to perform repetitive routine tasks.
Commitment to maintaining confidentiality.
Ability to work in a fast paces environment.
Positive attitude and ability to adapt to change.
Professional dress required.
Strong telephone etiquette skills.

APPLICATION INFORMATION AND DEADLINE Applications should include the following:

Cover Letter

Resume

HU Employment Application LINK:HU App

Review of applications will begin immediately and will continue until the position is filled.

To apply, please email application material to: Humanresources@heritage.edu or Heritage University
Office of Human Resources 3240 Fort Road Toppenish, WA 98948