PSA

Job Summary

The PSA in Primary Care is responsible for providing clerical support to the department. The PSA is responsible for the timely and accurate check-in and scheduling of clinic appointments, which includes, but is not limited to: obtaining and/or confirming patient demographic information, insurance information, scheduling, cancelling and rescheduling appointments, confirming appointments and assisting patients with general inquiries.

Responsibilities

• Schedule patient appointments in accordance with departmental policy and procedure.
• Greet and check in patients for scheduled appointments as they arrive.
• Obtain and/or confirm patient demographics and health insurance information. Ensure that patient demographics and health insurance information is current in all applicable systems.
• Verify patient health plan eligibility and document verification. Confirm that HVVMG is the assigned medical group for each patient.
• Confirm patient appointments scheduled for the next business day.
• Assist patients with general inquiries and direct patient to appropriate staff member as deemed appropriate.
• Escalate patient concerns to department leadership as needed.
• Process referrals and ensure that appointments are scheduled in accordance with departmental policies and procedures.
• Communicate patient concerns and/or questions to clinic staff so that this can be addressed during patient appointment.
• Ensure that workstation and clinic lobby is maintained clean and orderly.
• Be an active participant in department meetings and huddles.
• Document patient communication in patient’s EHR and all other applicable systems/spreadsheets accurately, timely and in accordance with departmental policies procedures and workflows.
• Collect co-payments in accordance with established organizational and departmental procedures. Open and close batches, complete the reconciliation process, and submit collected payments and documentation to appropriate staff on a daily basis.
• Assist with training new staff and provide all applicable resources.
• Perform other duties as assigned.

Requirements

• Education: High School diploma or equivalent
• Experience: 1 year of medical office experience.
• Skills: Ability to manage time effectively to meet established deadlines
• Skills: Ability to effectively communicate with individuals within all levels of the organization, patients, providers, vendors and others.
• Skills: Bilingual, preferred.
• Skills: Ability to utilize computers, computer software/applications, and Microsoft Office applications (Word, Outlook, Power Point, etc.) with basic to intermediate proficiency.
• Skills: Ability to utilize Electronic Medical Records (EMR), preferred.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Victorville, CA 92395 (Preferred)

Ability to Relocate:

• Victorville, CA 92395: Relocate before starting work (Preferred)

Work Location: In person

Salary : $21 - $24