What are the responsibilities and job description for the Quality Programs Coordinator position at Heritage Victor Valley Medical Group?
Summary
The Quality Programs Coordinator will assist the Clinical Performance and Outcomes team in achieving annual quality measure goals for Heritage Victor Valley Medical Group, including senior and commercial quality measures. This role involves contacting patients to address quality measure gaps, using customer service, care coordination, and motivational interviewing techniques to encourage compliance. The coordinator will also conduct research on patient medical records, document activities in the EMR, and provide support to physician offices regarding quality measure requirements, including ongoing provider education.
Responsibilities
- Conduct outreach efforts to HVVMG members to enhance quality measure performance. Collaborate with HVVMG IPA clinical staff to identify priorities and implement targeted initiatives, including telephonic or written outreach via mail or the patient portal.
- Collaborate interdepartmentally to integrate patient completion of quality measures into overall care coordination activities. This includes facilitating processes with Quest, QHMO, and appointment scheduling
- Assist IPA provider staff in delivering quality measure education and training at primary care offices. Provide regular reports and communication regarding quality measure performance to ensure alignment with goals.
- Support the resolution of quality measure compliance concerns raised by primary care offices, including direct collaboration with health plans when necessary.
- Develop expertise in tools such as QHMO, Manifest MedEx, Coziva, Evoke 360, and Compass to enhance quality measure performance.
- Maintain accurate records of activities in the EMR and q.CALL systems.
Requirements
- Education: High School diploma or equivalent required.
- Experience: At least 1 year experience in a medical group or medical office setting.
- Knowledge Experience with data entry.
- Skills: Ability to utilize computers, computer software/applications, and Microsoft Office applications (Word, Outlook, Power Point, etc.) with basic to intermediate proficiency.
- Skills: Must be neat, accurate and detail oriented.
- Skills: Excellent customer service and telephone etiquette skills.
- Skills: Ability to manage time effectively and prioritize tasks to meet established deadlines.
- Skills: Must possess excellent writing and grammar skills
- Skills: Bilingual preferred
- Skills: Ability to utilize Electronic Medical Records (EMR), preferred
- Skills: HEDIS experience required
- Other: Position will be onsite
If you are passionate about improving healthcare delivery and want to make a difference in our community, we invite you to apply for the Program Coordinator position at Heritage Victor Valley Medical Group today!
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Medical office: 1 year (Preferred)
- HEDIS: 1 year (Required)
Ability to Commute:
- Victorville, CA 92392 (Required)
Ability to Relocate:
- Victorville, CA 92392: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $24
