What are the responsibilities and job description for the Receptionist position at Heritage Victor Valley Medical Group?
Overview
The Receptionist I in the Wellness Center is responsible for providing clerical support to the department, ensuring a timely and accurate check-in and scheduling of clinical appointments, as well as assisting patients with general inquiries, all while upholding a high level of customer satisfaction.
Responsibilities
- Schedule patient appointments in accordance with departmental policies and procedures.
- Greet and check in patients for scheduled appointments as they arrive.
- Verify and update patient demographics and health insurance information and ensure information is current in all applicable systems.
- Verify patient health plan eligibility and document verification. Confirm that HVVMG is the assigned medical group for each patient.
- Confirm patient appointments scheduled for the next day.
- Assist patients with general inquiries and direct patients to appropriate staff members as deemed appropriate.
- Escalate patient concerns to department leadership as needed.
- Process referrals and ensure that appointments are scheduled in accordance with departmental policies and procedures.
- Communicate patient concerns and questions to clinical staff so they can be addressed during patient appointment.
- Ensure that workstation and clinic lobby is maintained cleaned and orderly.
- Be an active participant in department meetings and huddles.
- Document patient communication in patient’s EHR and all other applicable systems/spreadsheets accurately, timely and in accordance with departmental policies, procedures and workflows.
- Collect co-payments in accordance with established organizational and departmental procedures. Open and close batches, complete the reconciliation process, and submit collected payments and documentation to appropriate staff on a daily basis.
- Perform other duties as assigned
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Experience:
- medical office setting: 1 year (Preferred)
- Call center: 1 year (Preferred)
- health care customer service: 1 year (Preferred)
Ability to Commute:
- Victorville, CA 92395 (Required)
Ability to Relocate:
- Victorville, CA 92395: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $24
