What are the responsibilities and job description for the Boutique Coordinator, Fine Jewelry & Watches, Maison Madison Flagship position at Hermès?
The Team
The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Fine Jewelry & Watches Floor Director and will primarily work within the Sales Team to support the client experience.
The Opportunity
The primary responsibilities of the Boutique Coordinator, Leather Floor are to support the overall sales operations of the boutique, and specifically the Fine Jewelry & Watches Department. This position will provide support by maintaining an organized system of Fine Jewelry & Watches sales receipts, as well as performing other coordination and administrative duties, including filing and completion of Fine Jewelry & Watches-related forms.
About the Role
Organize all Fine Jewelry & Watches sales receipts and daily audits, in partnership with Fine Jewelry & Watches Management and Managing Director.
Perform inventory stock counts and assist with reconciliation, as needed, for all Fine Jewelry & Watches floor métiers
Copies, sorts, and files records related to Fine Jewelry & Watches sales activities and transactions
Ensure that all Fine Jewelry & Watches special orders are systematically entered during ALC season and communicate to sales team once completed orders arrive in-store.
Support all areas of merchandise flow including stock replenishment, stockroom organization, management of RDIs/CDIs/Cites, and daily reticketing
Assist in maintaining Fine Jewelry & Watches visual merchandising standards to company expectations.
Support SSAs and Selling Specialists at POS with transfers, charge sends, and Voxpays.
Provide excellent service by quickly locating merchandise and retrieving additional sizes, colors and options.
Assist in delivering and assisting Fine Jewelry & Watches product between floors as needed for clients, associates, or backstocking.
Ensure all merchandise is stocked and replenished on each sales floor in an efficient and precise manner.
Work, in tandem with Inventory Control team, to reticket merchandise returns daily and quickly return to floor or stock.
Participate in store inventory, cycle counts, and manual counts.
Works across multiple floors and product category areas to support client and sales team requests.
Assist selling team with stock and size questions as needed.
Organize stock to optimize stock and inventory workflow, space utilization, and sales objectives in the store.
Complete operational tasks related to inventory, transfers, and other tasks as assigned. Support the shipping and receiving team with daily new receipts by placing incoming stock in the appropriate stockrooms following the established standards.
Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.
All other duties assigned by supervisor.
Supervisory Responsibility
NO
Budget Responsibility
NO
Decision Making Responsibility
NO
About You
Professional who is detailed oriented with a sense of urgency
Support an environment of teamwork, trust, and collaboration
Excellent organizational skills and attention to detail
High level of internal and external customer service
Communication skills must be strong, and approach must be gracious and warm
Adaptability and flexibility in scheduling to meet needs of the business
Proficient with POS systems and Microsoft Office Suite, Outlook and Excel
Ability to work a flexible schedule according to needs of the business
Ability to lift up to 25 pounds without assistance
The hourly range for this position is $22.40 - $27.12. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
COMPANY OVERVIEW
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180 year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films "Footsteps Across the World" available on our website.
OUR COMMITMENT
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or a
ny other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Fine Jewelry & Watches Floor Director and will primarily work within the Sales Team to support the client experience.
The Opportunity
The primary responsibilities of the Boutique Coordinator, Leather Floor are to support the overall sales operations of the boutique, and specifically the Fine Jewelry & Watches Department. This position will provide support by maintaining an organized system of Fine Jewelry & Watches sales receipts, as well as performing other coordination and administrative duties, including filing and completion of Fine Jewelry & Watches-related forms.
About the Role
Organize all Fine Jewelry & Watches sales receipts and daily audits, in partnership with Fine Jewelry & Watches Management and Managing Director.
Perform inventory stock counts and assist with reconciliation, as needed, for all Fine Jewelry & Watches floor métiers
Copies, sorts, and files records related to Fine Jewelry & Watches sales activities and transactions
Ensure that all Fine Jewelry & Watches special orders are systematically entered during ALC season and communicate to sales team once completed orders arrive in-store.
Support all areas of merchandise flow including stock replenishment, stockroom organization, management of RDIs/CDIs/Cites, and daily reticketing
Assist in maintaining Fine Jewelry & Watches visual merchandising standards to company expectations.
Support SSAs and Selling Specialists at POS with transfers, charge sends, and Voxpays.
Provide excellent service by quickly locating merchandise and retrieving additional sizes, colors and options.
Assist in delivering and assisting Fine Jewelry & Watches product between floors as needed for clients, associates, or backstocking.
Ensure all merchandise is stocked and replenished on each sales floor in an efficient and precise manner.
Work, in tandem with Inventory Control team, to reticket merchandise returns daily and quickly return to floor or stock.
Participate in store inventory, cycle counts, and manual counts.
Works across multiple floors and product category areas to support client and sales team requests.
Assist selling team with stock and size questions as needed.
Organize stock to optimize stock and inventory workflow, space utilization, and sales objectives in the store.
Complete operational tasks related to inventory, transfers, and other tasks as assigned. Support the shipping and receiving team with daily new receipts by placing incoming stock in the appropriate stockrooms following the established standards.
Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.
All other duties assigned by supervisor.
Supervisory Responsibility
NO
Budget Responsibility
NO
Decision Making Responsibility
NO
About You
Professional who is detailed oriented with a sense of urgency
Support an environment of teamwork, trust, and collaboration
Excellent organizational skills and attention to detail
High level of internal and external customer service
Communication skills must be strong, and approach must be gracious and warm
Adaptability and flexibility in scheduling to meet needs of the business
Proficient with POS systems and Microsoft Office Suite, Outlook and Excel
Ability to work a flexible schedule according to needs of the business
Ability to lift up to 25 pounds without assistance
The hourly range for this position is $22.40 - $27.12. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
COMPANY OVERVIEW
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180 year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films "Footsteps Across the World" available on our website.
OUR COMMITMENT
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or a
ny other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address."A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
Salary : $22 - $27
