What are the responsibilities and job description for the Administrative Assistant – Logistics, Parts and Service position at HERMLE USA?
Who we are:
HERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and world-class technical customer support.
Our employees are the most important asset and the backbone of HERMLE USA! Without the people in our organization we would sell nothing but machines and wouldn't be able to satisfy and even exceed our customer's expectations.
We are always looking for committed team members with the necessary drive and integrity to provide world class service to our customers. Respect is the foundation of a united workforce and therefore we value open, professional and friendly communication internally as well as with our customers and partners worldwide!
What we are looking for:
Individuals that are friendly and genuinely care about the happiness of the people around them. Someone that has a can-do attitude and asks, "what else can I do?", a real team player who provides - and values - honest improvementoriented feedback. We need people that take accountability for their actions and pride in their work.
Essential Duties and Responsibilities:
• Provide support to the Warehouse, Service and Parts Department as required
• Receiving and logging of parts and service calls/notifications into SAP system.
• Record keeping, organization and filing.
• Sales Orders and Quotes in ERP system.
• Assist in shipping department when needed.
• Provide shipment tracking to customers
• Generate BOL's for shipments
• Preparation of reports, analyzing data, and identifying solutions.
• General organizational tasks and scheduling of training events.
• Performs other duties and responsibilities as requested
Requirements:
• High School diploma or equivalent with 1-3 years' experience in Manufacturing, Logistics and/or Customer Service
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Analytical thinker
• Strong organizational skills
• Supply chain management skills
• Self-motivated and ability to work well independently
• Must maintain a professional demeanor
• Microsoft Office skills
• Forklift experience a plus
• ERP system experience / SAP R/3 system experience is a plus
