What are the responsibilities and job description for the Greeter/Host, American Dream position at Herms?
Job Description
The Team :
The Herms American Dream Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the teams to support the client experience in a fast-paced, luxury environment.
The Opportunity :
The Greeter / Host is responsible for greeting customers as they enter the store and assisting them by determining
the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the
store to warmly greet clients as they enter the boutique.
About the Role :
- Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
- Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
- Be curious and take a genuine interest in the client's needs and expectations, guiding them to the
appropriate location of merchandise or member of the team
composure
all departments : selling, operations, and asset protection
indicating arrivals, no-shows, reschedules, and cancellations
resolving appointment conflicts
beverage service, and escorting clients to the door or car with shopping bags as necessary
ensure the wait time is minimized to receive service
Supervisory Responsibility :
Budget Responsibility :
Decision Making Responsibility :
About You :
professionally
We are looking for a candidate that has a combination of the above attributes and can perform the key functions
of the role with or without reasonable accommodations.
COMPANY OVERVIEW
Since 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herms, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .
An independent, family-owned company, Herms is dedicated to keeping production in France through its 42 workshops, The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15,000 people worldwide with over 6,000 of the workforce being Herms craftspeople engaged in making artisanal products, nurturing a 180 year tradition of creativity and innovation.
At Herms, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films "Footsteps Across the World" available on our website.
OUR COMMITMENT
Family is at the heart of Herms. At Herms of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Herms of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herms of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
