Accounting Clerk III (Utilities Billing)

This role assists the billing team with performing workorder management, customer account verification, meter reading processing, database maintenance, payment processing, reconciliation, and Customer Care Support. 

• Tracking department work order requests to ensure timely and accurate processing.
• Confirming customer account details for accuracy.
• Processing meter reading routes and compiling related reports.
• Keeping customer information updated in the central system database.
• Occasionally stepping in as a Customer Care Specialist (when needed).
• Verifies and calculates adjustments accurately. 
• Communicates with Billing Department and Billing/Collection Supervisor regarding any discrepancies, makes corrections and documents differences.
• Performs routine administrative tasks such as copying, faxing, mailing, answering phones, typing, and scanning.
• Assists Billing Department in accurately billing all cycles weekly.
• Processes non-sufficient payments including but not limited to drafting and mailing associated customer notification letters.
• Perform Payment processing, paper and electronic, to include associated balancing and reconciliation.
• Perform daily, monthly, and annual balancing procedures.
• Prepares correspondence to customers including public records requests.
• Responds to inquiries from other County departments, as specified.
• Demonstrates commitment and dependability with regular attendance, punctuality and adherence to schedule of availability.
• Any other assigned duties as requested. 

Emergency Response 

County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description. 

 


Education: Graduation from an accredited high school or possession of an acceptable equivalency diploma

Experience: Three (3) years of experience in customer billing, accounts receivables, or bank accounting, which include two (2) years of experience in customer service and general office duties

Skills: Proficiency with computer, calculator, software applications

Licenses, Certifications or Registrations: Must possess and maintain a valid Florida Driver’s License and be insurable by current insurance carrier

CRITICAL EXPERTISE TO PERFORM ESSENTIAL FUNCTIONS: 

• Knowledge of basic accounts receivable techniques.
• Precise attention to detail.
• Knowledge of computerized accounting systems and use of computer terminals.
• Knowledge of computers and the use of computer software programs such as Excel, Word, Open Office or other word processing software.
• Knowledge of general office practices and procedures.
• Ability to meet critical deadlines for scheduled activities with minimal direction and supervision.
• Ability to effectively and professionally communicate with customers and coworkers.
• Skill at using ten-key calculator and doing basic computations for balancing accounts, rapidly and with accuracy.
• Skill at typing with speed and accuracy.

ESSENTIAL PHYSICAL SKILLS: Good dexterity and finger mobility for use with computers and calculator. Occasional light to moderate lifting, reaching overhead, bending and/or stooping for filing. Good vision for computer and clerical work. Good hearing and speaking ability for talking to customers, vendors, and other employees in person, on the telephone or by two-way radio with HCUD Operations.

Pay Grade: 4

Hernando County Board of County Commissioners (BOCC) is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, gender, orientation, national origin, age, marital status, veteran status, genetic information, pregnancy, disability, or any other protected characteristic as defined by law.
Hernando County is a Drug-Free workplace. All employees are subject to drug testing in accordance with Federal and Florida State Law. 
Applicants requiring reasonable accommodations as defined by the Americans with Disabilities Act, must provide notification to the BOCC in advance to allow sufficient time to provide an accommodation.

Salary : $39,104 - $50,835