Customer Service Technician II (P&Z)

Performs all duties relating to customer service, including greeting customers, agency employees, and government officials, answering telephones, providing customer information including mailings and compiling data, referrals to other agencies, research records to provide information to management and other agencies, and other duties as assigned by supervisor, other management personnel, or designated employee.

• Serves as the point of contact for customer service-related issues for the department.
• Responds to inquiries regarding land use matters and zoning verifications.
• Reviews and verifies zoning for residential and commercial properties.
• Performs data entry as needed.
• Trains new employees and other agencies when necessary.
• Occasional use of County vehicle.

Emergency Response
County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description.Minimum Qualifications

• Graduation from an accredited high school or possession of an acceptable equivalency diploma (GED).
• Three (3) years of experience in duties involving frequent public contact and/or secretarial work, neighborhood coordinating experience and/or work in a public service field.
• Minimum typing speed is 40 wpm.

Licenses, Certifications, or Registrations

• Must possess and maintain a valid Florida Driver’s License and be insurable by current insurance carrier.

A combination of education, training and experience may be substituted at the County's discretion.

Required Competencies

• Knowledge of standard office practices and procedures. Prior knowledge of or ability to quickly grasp an overview of county services.
• Ability to interact courteously and efficiently with the public and other representatives, responding to various citizen situations, as well as irate citizens, making sure issues are resolved satisfactorily.
• Ability to learn technical vocabulary and acquire basic knowledge of County Ordinances necessary for understandingand relaying information.
• Good working knowledge of MS Word to prepare and format letters and forms, using correct grammar and punctuation.
• Good working knowledge of MS Excel to create and update spreadsheets and use basic formulas.
• Good working knowledge of MS Outlook, personal computers, tablets, and general business machines.
• Ability to create and maintain digital filing system and prepare and maintain reports.
• Knowledge of Hernando County and ability to read maps, conveying information from the permitting system,licensing system or other agency websites to the field investigator in the field via phone.
• Must be able to handle citizen complaints and make frequent contact with the public in a professional and helpful manner.
• Must be flexible and calm when responding to various citizen situations, including irate citizens by phone or at the office, making sure issues are resolved satisfactorily.
• Must be flexible when asked to make changes or learn something new and with daily work, responsibilities, and requests.
• Ability to work without constant supervision and initiative to take on new or revised tasks.
• Ability to correctly interpret and carry out written and oral instructions.

Physical Demands

• While performing the duties of this job, the employee is required to:
  • sit, stand, walk, bend, talk and hear
  • handle repetitive motion
  • access file cabinets for filing and retrieval of data
• Work is sedentary and exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects is required.

Environmental Conditions

• Work is performed primarily in an office environment working closely with others in occasional noisy office conditions, including computer and printer noises.

Pay Grade: 3

Hernando County Board of County Commissioners (BOCC) is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, gender, orientation, national origin, age, marital status, veteran status, genetic information, pregnancy, disability, or any other protected characteristic as defined by law.

Hernando County is a Drug-Free workplace. All employees are subject to drug testing in accordance with Federal and Florida State Law.

Applicants requiring reasonable accommodations as defined by the Americans with Disabilities Act, must provide notification to the BOCC in advance to allow sufficient time to provide an accommodation.

Salary : $36,213 - $47,070