Zoning and Customer Care Technician

The purpose of this position is to assist the Zoning Manager in the day-to-day operations of the Zoning Department and provide zoning and flood zone compliance information.  

• Serves as the point of contact for customer service-related issues for the department. 
• Assists customers in resolving permit deficiencies or other issues to meet compliance with applicable land use regulations. 
• Processes building permits and land use permits regarding land use regulations. 
• Responds to correspondence regarding land use matters and zoning verifications. 
• Reviews and verifies zoning for residential and commercial properties.  
• Reviews and issues floodplain determinations and certifications. 
• Examines recorded deeds for proper land splits and determines legal access. 
• Provides assistance to staff and customers as needed on floodplain determinations. 
• Assists in preparing and maintain Community Rating System documents and records for annual reports to the Insurance Service Officer.   
• Assists the Zoning Manager with ordinance reviews, amendments, and other projects. 
• Participates in preparation of policies, procedures, and ordinance reviews. 
• Reviews and responds to vacation of easement applications.   
• Reviews and responds to subdivision plat proposals from Planning Department. 
• Performs data entry as needed.  
• Other duties as assigned. 
• Regular attendance.

Emergency Response
County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description.Minimum Requirements

• Graduation from high school or possession of an acceptable equivalency diploma (GED).  
• Three (3) years of experience in a general office setting with emphasis on customer service. 
• Experience in local government (preferred).
• Knowledge of maps, zoning, and FEMA requirements.

A combination of education, training and experience may be substituted at the County's discretion.

Licenses, Certifications, or Registrations

• Must possess and maintain a valid Florida Driver’s License and be insurable by current insurance carrier. 
• Obtain Certified Floodplain Manager certification from the Association of State Floodplain Managers within two (2) years of employment and attend continuing education as required to maintain certification. 
• Other training as required by management personnel.

Required Competencies

• Knowledge of
  • technical maps and map reading. 
  • FEMA requirements. 
  • County zoning ordinances and County geography.
• Ability to
  • read legal descriptions and surveys. 
  • work with plats and scale drawings.
  • read and comprehend policies, rules, and regulations.
  • access, input, and retrieve information from a computer software and e-mails.
  • operate various types of office equipment.
  • establish and maintain effective working relationships with officials, contractors, other employees, and the public.
  • interact with co-workers, supervisors, and the public in a professional and courteous manner.
  • communicate using speaking, hearing, and visual skills.

Physical Demands

• While performing the duties of this job, the employee is required to
  • sit, stand, walk, bend, talk and hear
  • handle repetitive motion
  • access file cabinets for filing and retrieval of data
• Work is sedentary and exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects is required.

Environmental Conditions

• Work is performed primarily in an office environment working closely with others in occasional noisy office conditions, including computer and printer noises.
• Works in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Pay Grade: 4



Hernando County Board of County Commissioners (BOCC) is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, gender, orientation, national origin, age, marital status, veteran status, genetic information, pregnancy, disability, or any other protected characteristic as defined by law.
 
 Hernando County is a Drug-Free workplace. All employees are subject to drug testing in accordance with Federal and Florida State Law.
 
 Applicants requiring reasonable accommodations as defined by the Americans with Disabilities Act, must provide notification to the BOCC in advance to allow sufficient time to provide an accommodation.

Salary : $39,104 - $50,835