Public Service Specialist

HERNANDO COUNTY PROPERTY APPRAISER

JOB DESCRIPTION

JOB TITLE: PUBLIC SERVICES SPECIALIST PAY GRADE: 310

DEPARTMENT: PUBLIC SERVICES & EXEMPTIONS STARTING: $36,127

REPORTS TO: Chief Deputy of Administration & Technology POSITION TYPE: NON EXEMPT

Applications may be picked up at the Property Appraiser’s Office or available on our website (www.hernandocounty.us/pa). Submit the completed application to James Johnson, Director of Technology/HR at 201 Howell Ave., Suite 300, Brooksville, FL 34601-2042.

Applications will be accepted until position is filled.

GENERAL DESCRIPTION:

This is a public service/clerical position requiring daily contact with the public in a professional, courteous, and informative manner. The individual will be trained in the functions of public service and the processing of exemption applications.

ESSENTIAL JOB FUNCTIONS:

• Respond to inquiries from the public with regard to assessed values, legal descriptions, ownership, exemptions and improvements on properties
• Interview applicants filing for various exemptions, ensure all statutory requirements are met and complete data entry in
• CATSSYS
• Research all applicable agencies (local, State, Federal) for applicant’s eligibility of exemptions.
• Verify exemption related data from reports generated by the Coordinator
• Complete forms for services requested by other county departments. Receive financial transactions from taxpayers and other county departments, operate cash register and prepare cash recap forms
• Calculate tax estimates, print and mail correspondence requested by the public
• Serve as backup to the Deed Processor as requested
• May be required to work at either office location

JOB STANDARDS:

Education: High School Graduate or GED Certification
Experience: Minimum 2 years of customer service experience
Licenses/Certifications: None Required

EQUIPMENT USED:

Personal computer, printer, calculator, facsimile machine, copier, image system, telephone, cash register and other office equipment

CRITICAL SKILLS/EXPERTISE:

• Ability to express ideas clearly and concisely in writing or orally in a friendly manner
• Ability to use software programs related to job functions accurately and effectively
• Must be able to establish and maintain effective working relationships with other Deputies, County departments and governmental agencies and businesses
• Ability to interact in a team environment with co-workers with tact and diplomacy
• Ability to analyze facts and exercise judgment, arriving at valid conclusions
• Ability to understand and interpret oral and written instructions
• Knowledge of office procedures, correspondence, and standard business practices
• Ability to use the GIS Mapping system
• Ability to review and understand recorded instruments
• Must be able to work with the public under stressful, difficult and/or sometimes unpleasant circumstances

ESSENTIAL PHYSICAL SKILLS: Constantly operates a computer and other office equipment; frequently be able to remain in a stationary position. Constantly uses speech, vision and hearing skills to perform duties.

ENVIRONMENTAL CONDITIONS: Office environment working closely with others, with some occasional off-site training

Reasonable accommodations will be made for otherwise qualified individuals with a disability

THE PROPERTY APPRAISER IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: From $36,127.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $36,127