What are the responsibilities and job description for the Program Manager position at HERO Crisis Residential Homes LLC?
CSU Program Manager
Location: Richmond, VA
Company: HERO Crisis Residential Homes LLC
Job Type: Full-time
About Us:
HERO Crisis Residential Homes LLC provides short-term crisis stabilization and intervention services for individuals experiencing acute mental health crises. Our Crisis Stabilization Unit (CSU) offers a structured, therapeutic environment aimed at helping individuals regain stability and transition to appropriate long-term support.
Job Overview:
We are seeking an experienced Program Manager to oversee the daily operations of our CSU facility. The ideal candidate will have strong leadership skills, experience in crisis intervention, and a deep understanding of DBHDS regulations. This role requires excellent coordination with clinical and administrative teams to ensure high-quality care and regulatory compliance.
Responsibilities:
- Oversee and manage the daily operations of the CSU.
- Ensure compliance with DBHDS licensing standards, Medicaid regulations, and all relevant policies.
- Supervise and support clinical staff, nurses, direct support professionals (DSPs), and crisis intervention teams.
- Develop and implement treatment plans, crisis intervention strategies, and discharge planning.
- Maintain staff schedules to ensure adequate coverage for 24/7 operations.
- Conduct staff training and ensure adherence to policies and best practices.
- Act as the primary point of contact for state agencies, community partners, and stakeholders.
- Monitor client progress, ensure documentation is completed, and oversee reporting requirements.
- Manage budgets, resources, and operational logistics of the CSU.
Qualifications:
- Bachelor’s or Master’s degree in Social Work, Psychology, Human Services, Healthcare Administration, or a related field.
- 3 years of experience in a leadership role within a crisis stabilization, mental health, or residential care setting.
- Strong knowledge of DBHDS, Medicaid, and crisis intervention regulations.
- Experience supervising multidisciplinary teams (clinicians, nurses, DSPs, peer support staff, etc.).
- Excellent communication, problem-solving, and crisis management skills.
- Ability to multitask and manage high-stress situations effectively.
- Preferred: QMHP-A, QMHP-C, or RN license in Virginia.
Compensation & Benefits:
- Salary: Competitive, based on experience.
- Benefits: Health insurance, PTO, professional development opportunities, and performance-based incentives.
- Schedule: Full-time, flexible hours with some on-call responsibilities.
Qualifications
- Driver's License
Job Type: Full-time
Pay: $968.12 - $1,165.90 per week
Schedule:
- 8 hour shift
- Day shift
- On call
- Weekends as needed
Ability to Commute:
- Richmond, VA 23224 (Required)
Ability to Relocate:
- Richmond, VA 23224: Relocate before starting work (Required)
Work Location: In person
Salary : $968 - $1,166
