What are the responsibilities and job description for the Regional Process Manager (RPM) position at Hero Facility Services?
Job Description
Job Description
Job Overview :
The Regional Process Manager is responsible for the daily operational management of their assigned region, including vendor coordination, service call dispatching, and maintaining up-to-date vendor records. The RPM ensures that service calls meet client expectations, vendors adhere to Hero’s ROC³ values, and operational processes are efficient and compliant with company standards. The RPM serves as the subject matter expert for their region and is pivotal in maintaining excellent vendor relationships while driving service quality and efficiency.
Key Responsibilities :
- Service Call Management :
Dispatch all service calls received from divisions, ensuring vendors are onsite within 48 hours or sooner for urgent requests.
Build strong relationships with vendors, understanding their strengths, weaknesses, and trade specialties.
Ensure all service calls and vendor interactions are documented with clear and detailed notes, including who, what, when, where, why, and how.
Maintain a strong focus on client retention, ensuring satisfaction rates exceed 90%.
Collaborate with vendors to improve performance and adherence to company standards.
Ensure vendors follow Hero’s ROC³ values and comply with all company requirements, including timely invoice submissions and adherence to agreed-upon pricing.
Key Goals :
Desired Attributes :
Company Description
Hero Facility Services is a national facility management company committed to supplying companies with top-tier service providers and contractors. We service our clients with integrity and transparency leading us to sustain strong relationships with our clients. We are 100% committed to providing our clients with professional and highly competent contractors to maintain facilities across America. Some of the benefits Hero offers to its employees are : Medical, Dental and Vision benefits, paying 50% of the employee costs, including spouse and family; after 12 months of employment, Hero has a 401K plan, with a current company match of 6%, that is available for employees to participate; paid sick days and holidays and accrued personal time off.
Company Description
Hero Facility Services is a national facility management company committed to supplying companies with top-tier service providers and contractors. We service our clients with integrity and transparency leading us to sustain strong relationships with our clients. We are 100% committed to providing our clients with professional and highly competent contractors to maintain facilities across America. Some of the benefits Hero offers to its employees are : Medical, Dental and Vision benefits, paying 50% of the employee costs, including spouse and family; after 12 months of employment, Hero has a 401K plan, with a current company match of 6%, that is available for employees to participate; paid sick days and holidays and accrued personal time off.