What are the responsibilities and job description for the PLUMBING MAINTENANCE TECHNICIAN position at Hero Home Services?
Overview :
Plumbing Maintenance Technician
Job Summary
At HERO, The Plumbing Maintenance Technicians role is critical in ensuring the functionality and safety of plumbing systems for our customers. The ideal candidate will have a strong background in plumbing maintenance, repair, and installation, with a focus on delivering high-quality service while recommending upgrades and improvements of plumbing systems while maintaining compliance with health and safety standards.
Hours
7am-4pm (Last dispatch by 4pm), Monday thru Friday
Overtime is offered by management when available, and may at times be required
Essential Job Duties
Meet expected metrics and key performance indicators
Perform routine maintenance and safety inspections of plumbing systems to identify and address issues promptly while offering solutions.
Establish customer rapport to sell the right products and services
Conduct repairs and maintenance of plumbing fixtures and systems, including sinks, faucets, toilets, water heaters, and pipelines.
Collaborate with other maintenance and plumbing team members to troubleshoot complex plumbing issues.
Install new plumbing systems and components as needed.
Understand and follow all procedures as well as demonstrate our Core Values
Respectfully work with teammates, dispatch, managers, and other in-house staff to ensure smooth operation for completed and incomplete jobs
Maintain a clean and inventoried truck as well as keeping jobsites clean if not cleaner then when arrived
Participate actively in all training and meetings
Have accurate notes, invoices, options, as well as model and serial numbers from equipment serviced recorded
Execute a consistent customer walkthrough on calls in accordance with company standard and process
Job Requirements
Demonstrates Hero core values at a high level (T.R.U.E.)
Valid drivers license with clean driving and criminal record
Able to communicate professionally, clearly, and concisely with other team members, management, and customers via phone and email
Ability to lift 50 pounds, climb stairs and ladders, and work in small spaces
Attention to detail and thoroughness in completing work tasks.
Highly motivated, flexible, and great attitude on life
Outgoing personality that blends well with a fast-paced, goal-driven environment
Knowledgeable on current processes, procedures, and any other necessary information
Demonstrates a strong ability to multi-task and problem solve with a sense of urgency
On time, with a clean presentation of them self, meeting the dress code, and prepared to work every day
Be highly skilled in troubleshooting and creating accurate solutions for our customers on all types of relevant systems
Knowledge of plumbing systems, fixtures, tools and equipment.
High school diploma or equivalent; technical school or apprenticeship is a plus.
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