Specialty Service Treatment Coordinator

Job Description: Specialty Services Treatment Coordinator

Location: LA Area (Travel Required)

Reports to: Specialty Services Manager

Pay Range: $20.00 - $23.00 based on experience

Company Overview

Academy Kids Dental, Vision, and Orthodontics, and Adventure Dental, Vision, and Orthodontics is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes, and dedicated, well-trained personnel. The Hero team knows what it takes to provide quality dental, vision, and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and to achieve that goal; we are dedicated to providing our team with the support, compensation, and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental, and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy, and affordable for children to thrive.

Company Mission

To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.

Outcome of the Role

The Specialty Services Treatment Coordinator’s role is to establish a parent/patient relationship with the provider for proper communication regarding the recommended treatment plans and facilitate successful closures of financial negotiations.   

The outcome of this role is achieved by following Hero Core Values:

Integrity - Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions.

Follow all laws governing our company (e.g., HIPAA)

Maintain patient confidentiality

Always do the right thing—even when no one is watching

Demonstrates high integrity in all activities; does not cut corners to achieve goals

Use research, facts, and analysis to make informed decisions and continually improve outcomes

Support the organization’s goals and values, support affirmative action, respect diversity, and adhere to state and federal guidelines 

Mission Driven - Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service.

Passionate about enabling our teams to deliver high-quality care and service

Respond promptly to patients’ needs by discussing treatment options and preparing financial arrangements with patients/parents, as well as having financial discussions to ensure account balance are current.

Achieve patient/parent conversion results.

Accuracy when inputting data within computer software systems 

Effective communication skills to sale and close financial presentations

Patient First - Evaluating our level of service and quality to the people we serve, putting what’s best for our patients above all else.

Review patient and family health needs to ensure all needs are met

Strives to meet or exceed the expectations of both internal and external patients

Manage reports and progress

Strong organizational skills to ensure referrals and prior authorizations are up to date. Be the main point of contact with phone calls, scheduling, checking patient’s in and out for their appointments

Collaborate with others to provide high-quality care and experience for our patients and their families

Ability to maintain and deliver a professional and positive demeanor at all times, to include but not limited to, high tension situations and through conflict.

Accountability - Taking responsibility for meeting the programs commitment and taking ownership of results.

Complete all required tasks accurately and on time

Understand, monitor and ensure effective execution of all policies and procedures by completing administrative tasks correctly and on time

Understand, monitor, and ensure the smooth implementation of office processes, including but not limited to, scheduling, patient flow, prior authorizations and insurance verification.      

Possess an ability to work on multiple projects, problems, or tasks at once

Ensures practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.

Compassion - Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent.

Support a non-judgmental environment for patients and their families

Collaboration with others to provide and understand vision and inspiration to peers by displaying passion and optimism, remaining open to others’ ideas, and being able to work in a fast-paced environment with different personalities

Ability to maintain and deliver a professional and positive demeanor at all times, to include but not limited to, high tension situations and through conflict

Teamwork - Being a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.

Demonstrate a sense of cohesion within the practice that fosters teammate dependability and support by reporting to work as scheduled, listening carefully to others, and encouraging teammates’ growth

Work well with members of Hero’s leadership team in pursuit of the company’s goals

Put team above self, doing whatever it takes to make the broader organization win

Minimum Qualifications

High school diploma or GED

One year of dental treatment coordinator experience or previous experience in an Endodontic or adult dentistry practice

100% Travel in the Colorado Region (Colorado Springs, Denver, Longmont, Greeley)

Desired Qualifications

Able to multi-task and complete tasks correctly and on time

Knowledge of various insurance plans, manuals, exclusions, and limitations 

Demonstrate strong interpersonal skills, listen to patients’ needs, and possess a friendly demeanor 

Prior authorization process’s with multiple dental insurance companies (Dentaquest is a plus)

Preferred knowledge of eClinical Works/Dentrix Database, Google Docs, scanning functions, and must be proficient at using Microsoft Office, Word, and Excel

Bilingual desired, but not required

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. 

Work Environment

Work is performed in a dental office which is a clinical and office environment.  Teammates are occasionally exposed to fumes, airborne particles and toxic or caustic chemicals; therefore, compliance with proper safety and OSHA standards is required.

Equal Employment Opportunity Statement

The statements contained herein are intended to describe the general nature and level of work performed by Specialty Services Treatment Coordinators but is not a complete list of the responsibilities, duties, or skills required.  Other duties may be assigned as business needs dictate.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 Salary and Benefits

Full-time, Non-exempt position. Competitive compensation and benefits package.

Salary : $20 - $23