Assistant General Manager

Heroes is a modern French bistro in the heart of SoHo from restaurateurs Ariel Arce, Aaron Lirette, and Kenneth Crum. Housed in a three-story 19th-century townhouse, Heroes blends classic technique with contemporary energy—offering refined cuisine, an expressive wine program, and a uniquely warm, stylish atmosphere.

We’re seeking an Assistant General Manager who’s passionate about hospitality, thrives in a fast-paced, service-driven environment, and wants to help lead a dynamic team at one of NYC’s most exciting restaurants.

THE ROLE
As AGM, you’ll work closely with the General Manager/Ownership to lead daily operations, uphold service standards, and maintain a team that’s both professional and full of personality. You'll play a key role in staff scheduling, service execution, and guest experience, while contributing to our beverage and wine-focused programming.

RESPONSIBILITIES

• Lead pre-service meetings, ensure service readiness, and support FOH staff throughout service

• Manage the floor with presence, leadership, and attention to detail during busy shifts

• Build weekly FOH schedules, balancing labor needs, coverage, and team availability

• Maintain and improve systems for guest satisfaction, cleanliness, safety, and service standards

• Assist with hiring, onboarding, training, and ongoing development of FOH staff

• Support and drive wine sales through table-side recommendations and staff coaching

• Collaborate with the wine and beverage teams on pairing menus, list updates, and bar programs

• Ensure DOH and workplace safety compliance

• Assist with inventory, ordering, and cost tracking

• Foster a warm, welcoming environment that reflects the unique spirit of Heroes

QUALIFICATIONS

• 2 years of experience in a restaurant management role, preferably in a high-volume or upscale setting

• Experience with building staff schedules and managing labor

• Strong wine knowledge with a proven ability to sell and speak confidently at the table

• Bar experience and comfort with beverage program operations is a plus

• Skilled communicator with strong leadership and floor presence

• Proficient in POS, scheduling, and reservation systems

• Passionate about food, wine, and hospitality

• Flexible schedule including nights, weekends, and holidays

WHAT WE OFFER

• Competitive salary and bonus potential

• Paid time off

• Real opportunities for growth within a creative, expanding hospitality group

• A leadership team that values passion, kindness, and accountability