What are the responsibilities and job description for the Ice Cream Scooper/Shift Leader position at Herrell's Ice Cream?
Job Summary
Herrell's Northampton and Amherst locations are seeking enthusiastic and friendly Ice Cream Scoopers to join our team. In this role, you will be responsible for providing exceptional customer service while serving delicious ice cream treats. You will engage with customers, take their orders, and ensure a delightful experience at our establishment. The ideal candidate should have a passion for ice cream and a knack for creating a welcoming atmosphere.
Duties
- Greet customers warmly and assist them in selecting their favorite ice cream flavors.
- Accurately take orders and process transactions using our POS system
- Serve ice cream scoops, sundaes, and other menu items with attention to detail and presentation.
- Maintain cleanliness and organization of the service area, including equipment and supplies.
- Handle customer inquiries and provide assistance as needed to ensure satisfaction.
- Collaborate with team members to ensure efficient service during busy periods.
- Adhere to all health and safety regulations in food handling and preparation.
- An strong interest in moving up to a leadership position.
Skills
- Strong customer service skills with a friendly demeanor.
- Basic math skills for handling transactions accurately.
- Experience in a quick-service fast food restaurant is a plus.
- Familiarity with POS systems.
- Time management skills to efficiently handle multiple tasks during peak hours.
- Ability to work well in a team environment while maintaining individual responsibilities.
- A genuine passion for helping others enjoy their ice cream experience.
Join us in creating sweet memories for our customers!
Qualifications
- Leadership skills demonstrated in a fast-paced environment
- Proficiency in using POS systems and cash registers
- Strong customer service background in the food industry
- Ability to handle basic math calculations efficiently
- Previous experience in a quick service or fast food restaurant
- Familiarity with time management practices in a restaurant setting
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Food service leadership: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Northampton, MA 01060 (Required)
Work Location: In person
Salary : $15