What are the responsibilities and job description for the Branch Manager position at Herring Bank?
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Summary
The Branch Manager is responsible to direct the activities of the assigned branch to provide a high-quality customer experience, achieve product sales targets and deliver the service through a trained and motivated staff. This position is responsible for business development, community involvement and overall management of the branch it serves.
Essential Duties
- Oversee branch performance related to loan and deposit growth, loan yields, cost of funding, net interest margin, overhead expenses, and fee income.
- Serve as the credit officer for the branch, driving culture and monitoring the quality of loan assets.
- Ensure loan officers maintain accurate and appropriate loan ratings across all credits.
- Communicate changes in credit risk, loan strategies, and loan quality in a timely manner.
- Attend and actively participate in Loan Committee meetings as required.
- Contribute to the development of retail goals and sales targets; review progress quarterly with staff.
- Analyze and prepare financing requests for senior management or Loan Committee approval; conduct site visits, meet with clients, negotiate loan terms, and approve loans within delegated authority.
- Coordinate the processing of approved loans, ensuring alignment with agreements, customer needs, and bank policies; resolve loan servicing issues and approve disbursements per agreement terms.
- Represent the bank in community activities to build public awareness and maintain a positive image.
- Promote quality customer service through direct engagement with customers and prospects.
- Assist in developing branch performance standards in areas such as loss control, teller experience, compliance, and policy adherence.
- Lead and support branch staff through effective performance management, career development, and equitable compensation practices.
- Remain informed on trends, regulations, and legislation impacting the financial services industry.
- Demonstrate strong organizational skills, self-motivation, and a team-oriented mindset.
- Operate standard office technology and systems, including personal computers.
- Handle incoming calls, respond to inquiries, and route requests to the appropriate personnel.
- Promote and cross-sell the bank’s products and services, referring clients to appropriate team members.
- Foster a collaborative and positive work environment to enhance both employee engagement and the customer experience.
Minimum Requirements
- High School Diploma with 9 years of banking experience or a Bachelor’s degree in Business, Finance, or related field with at least 4 years of banking, lending, or financial services experience.
- 3 years of leadership experience.
- Strong knowledge of lending procedures and practices.
- Proven ability to deliver an excellent customer experience.
- Proficient in Microsoft Office (Word, Excel, Outlook); basic computer and spreadsheet skills required.
- Developed project management abilities and strong organizational skills.
- Strong social and networking skills to support and represent the community bank’s image.
- Ability to manage and monitor departmental budgets.
- Must actively engage in business development, including client visits and cold calling.
Supervisory Responsibilities
The position of Branch Manager will have supervisory responsibility for Customer Service Managers, Lenders, and Portfolio Managers.
MEMBER FDIC – EQUAL OPPORTUNITY EMPLOYER
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.
