Loan Operations Specialist I

The Loan Operations Specialist I is responsible for assisting the Operations Manager in regularly supporting the branches; ensures bank operational activities run smoothly and efficiently; provides leadership, training and supervision within the bank.  

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Provides backup and support to all areas of the Bank Operations.

·         Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.

·         Consistently applies sound decision-making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures.

·         Provides effective customer support and assists in resolving problems within given authority.

·         Must be organized, self-motivated and team player.

·         Foster teamwork in the branch or department to ensure a positive overall customer experience and positive work environment.

·         Participate in bank training to enhance skill set and meet compliance requirements.

·         Cross-sell the Bank's other products and services, referring customers to appropriate staff as indicated.

·         Assists in answering telephones, answers questions and direct callers to proper Bank personnel.

 

·         High School Diploma 1 years of Bank experience or 1 year in an office environment.   Work related experience should consist of a bank operations and/or bank utility background.  Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.   

·         Knowledge and training in bank operation activities, terminology and products and services.

·         Basic knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.

·         Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and account opening software programs.

·         Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.

·         Basic loan product knowledge.

·         Complete in-house training based on requirements set up for this position

·         Proven ability to provide an Excellent Customer Experience

·         Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.

·         Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.

·         Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.