What are the responsibilities and job description for the Market President position at Herring Bank?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
The Market President is responsible for driving the strategic vision, operational excellence, and financial performance of the bank's branch locations within their market. This high-impact leadership role requires a strong background in commercial lending, treasury services, business development, and retail banking, ensuring that each branch not only operates efficiently but also delivers exceptional customer experience and maintains full regulatory compliance. The Market President serves as the primary business development leader, building relationships with commercial clients, expanding lending portfolios, and demonstrating a proven ability to acquire, transition, and retain customers across all banking services. In addition to providing leadership and mentorship to staff, this position focuses on strategic growth initiatives, credit management, cash management solutions, and the implementation of innovative financial services to enhance profitability and long-term success.
Key Responsibilities
Commercial Lending & Credit Management
Key Responsibilities
Commercial Lending & Credit Management
- Lead the commercial lending strategy to drive business growth and profitability.
- Assess and approve complex commercial loan applications while ensuring credit quality and risk mitigation.
- Work closely with business clients to develop customized lending solutions that align with their financial needs.
- Monitor loan portfolios for compliance with credit policies and risk management standards.
- Stay informed about market trends, industry developments, and regulatory changes impacting commercial lending.
- Identify and pursue business development opportunities to expand the commercial loan portfolio.
- Build and maintain relationships with business owners, commercial clients, and referral sources to generate new lending opportunities.
- Collaborate with internal teams to structure and close commercial loan deals effectively.
Treasury Services & Cash Management
- Oversee and expand the bank’s treasury services, including cash management solutions, printing checks, controlled disbursements, payment processing, etc.
- Develop and implement strategic initiatives to enhance treasury management offerings for business clients.
- Ensure seamless integration of treasury products with customer banking needs, improving operational efficiency.
- Maintain strong relationships with commercial clients to identify opportunities for cross-selling treasury services.
- Lead efforts to attract and retain high-value business accounts through innovative cash management solutions.
Business Development & Customer Acquisition
- Drive overall business development efforts to grow the bank’s client base.
- Identify and execute strategies to attract new business customers and deepen relationships with existing clients.
- Represent the bank in the community, networking events, and industry functions to promote brand awareness and business growth.
- Collaborate with marketing and product teams to develop customized financial solutions that meet client needs.
- Ensure a seamless transition of new clients into the bank’s commercial lending and treasury services programs.
- Maintain a strong sales pipeline and track progress towards business development goals.
- Demonstrate the ability to generate new commercial banking relationships and successfully transition customers into lending and treasury services.
Branch Assessments & Leadership Development
- Conduct ongoing evaluations of branch operations to identify areas for improvement in efficiency and customer experience.
- Assess and categorize key personnel at each location based on leadership capabilities and depth of knowledge.
- Collaborate with branch supervisors to strengthen leadership skills and operational readiness.
- Develop and implement tailored training programs to enhance branch leadership and employee competencies.
Regulatory Compliance & Audit Remediation
- Lead remediation efforts for retail audit and examination findings, ensuring full compliance with banking regulations.
- Ensure that all branches maintain updated robbery kits and conduct robbery training sessions annually or more frequently as needed.
- Monitor adherence to security and risk management policies.
Business Continuity & Operational Readiness
- Develop and maintain a robust business continuity plan for tellers, new accounts, and loan officers.
- Conduct scheduled and unscheduled business continuity tests to assess branch preparedness during system downtimes.
- Ensure continuity for every job function within each branch, ensuring employees are cross trained to execute their responsibilities efficiently and confidently.
- Conduct periodic business continuity drills to evaluate employee decision-making and adherence to manual processes.
Performance Metrics & Customer Experience
- Develop KPIs and job performance metrics to track efficiency in teller transactions, new account openings, and consumer loan processing.
- Establish benchmarks for customer interaction times to ensure a balance between efficiency and thoroughness in service delivery.
- Provide continuous KPI and performance reports to executive leadership to drive operational effectiveness and strategic direction.
On-Site Leadership & Continuous Improvement
- Maintain a strong physical presence at each branch location to provide hands-on leadership and support.
- Ensure that all branches operate with a high level of efficiency, compliance, and customer satisfaction.
- Implement best practices to enhance branch effectiveness and employee engagement.
- Oversee branch operations to ensure a high level of efficiency, compliance, and customer satisfaction.
Other Essential Duties
- Lead credit culture and monitor the quality of loan assets as the senior credit officer for the branch.
- Develop retail banking goals and sales targets, reviewing progress quarterly with staff.
- Ensure proper maintenance and upkeep of branch facilities.
- Engage in community activities to enhance the bank’s public presence.
- Develop branch performance standards for compliance, risk management, and customer service.
- Maintain strong relationships with customers and cultivate new business opportunities.
- Provide annual, or more often as needed, performance evaluations for all employees.
- Perform special projects as requested by the Board of Directors, executive leadership, and committees.
- Continuously evaluate and adapt strategies and practices to meet the organization’s evolving needs.
- Ensure all branch functions have documented procedures for continuity and operational efficiency.
- Identify operational gaps and implement process improvements across all job roles within the branches.
- Monitor and enhance customer service standards, ensuring a consistent and positive experience across all locations.
- Oversee staff scheduling and resource allocation to optimize branch productivity and customer service levels.
- Ensure each branch maintains compliance with internal policies, banking regulations, and risk management protocols.
- Provide ongoing support and mentorship to branch managers, helping them develop leadership and management skills.
- Ensure all job functions have a clearly defined continuity plan, with fully trained contingencies in place for every critical role.
- Build relationships with current and future customers.
- Track branch profitability, ensuring revenue and expense goals are met separately, and report on a plan of action for any exceptions every month.
Education and Experience
- 10 years of experience in banking, with strong leadership in commercial lending, treasury services, and retail banking or a bachelor’s degree in business, finance, or related field.
Skills and Competencies
- Deep understanding of credit policies, risk management, and regulatory requirements.
- Proven ability to develop and execute business strategies for customer acquisition and growth.
- Excellent relationship management, negotiation, and communication skills.
- Strong understanding of branch operations, regulatory compliance, and customer service excellence.
- Proven ability to develop and implement strategic initiatives and training programs.
- Excellent communication, leadership, and problem-solving skills.
- Ability to analyze performance metrics and drive continuous improvement.
- Experience in managing business continuity and operational readiness programs.
- Exceptional attention to detail, discretion, and confidentiality in all tasks.
- Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.
- Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, and communicate effectively to employees and management.
