MRB Onboarding Specialist

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
  
  
  

The MRB Onboarding Specialist will be responsible to build and develop “Relationships for a Lifetime” with our Cannabis and Hemp customers. Responsibility for ensuring that all paperwork is in order to open new MRB accounts.

Essential Duties

Client Onboarding & Relationship Management

• Ensure all required documents are collected and verified to facilitate strong relationships with new and existing MRB clients.
• Guide clients through the MRB-specific account opening process, addressing compliance and regulatory requirements.
• Serve as the primary point of contact for MRB customers regarding account setup and maintenance.
  
  
  

Account & Product Management

• Open personal and business DDA accounts, Certificates of Deposit (CDs), and Individual Retirement Accounts (IRAs).
• Educate clients on digital banking tools such as Online Banking, Bill Pay, Direct Deposit, and Debit Cards.
• Order and issue debit cards via the Card Issuance platform or in-branch Pic Station.
• Order personal and commercial checks, deposit tickets, and endorsement stamps.
• Process wire transfers and other financial transactions for MRB clients.
  
  
  

Compliance & Regulatory Adherence

• Ensure compliance with federal, state, and local laws, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.
• Assist in monitoring and reporting transactions, including currency transaction reports (CTRs) and suspicious activity reports (SARs).
• Maintain thorough records and documentation in accordance with MRB compliance requirements.
  
  
  

Customer Service & Issue Resolution

• Address customer inquiries related to Online Banking, transactions, and account maintenance.
• Resolve account service issues promptly while ensuring adherence to MRB regulations.
• Handle a high volume of inbound calls and provide professional, efficient responses.
• Assist customers with stop payments, hold orders, and other account-related requests.
  
  
  

Collaboration & Reporting

• Regularly report to management on onboarding progress and strategic objectives for MRB accounts.
• Work closely with Compliance, Risk Management, and other departments to maintain seamless operations and regulatory adherence.
• Foster teamwork within the department and branch to enhance the overall customer experience.
  
  
  

Operational & Administrative Responsibilities

• Navigate multiple computer systems to retrieve information and process transactions.
• Maintain records, process reports (e.g., overdrafts, returned items, callbacks), and ensure accurate documentation.
• Assist in daily branch operations, including opening and closing procedures, vault balancing, and maintaining supply levels.
• Adhere to all bank policies, procedures, and internal controls.
  
  
  

Business Development & Cross-Selling

• Identify opportunities to cross-sell additional bank products and services tailored to MRB clients.
• Participate in business development initiatives, including networking, outreach, and community events.
• Maintain knowledge of industry trends and regulatory changes to provide informed guidance to MRB clients.
  
  
  

Professional Development & Training

• Attend ongoing training to stay current on MRB banking regulations and compliance requirements.
• Participate in bank training programs to enhance skills and meet compliance standards.
  
  
  

Requirements

• High school diploma or general education degree (GED); and 2 years of related experience and/or training; or the equivalent combination of education and experience. Associate’s degree in Business or Accounting Preferred.
• Cash handling and/or customer service background.
• 2 Years of Banking experience, along with opening new accounts is preferred.
• Ability to present information to new or present clients, selling them on the value of banking with Herring Bank.
• BSA knowledge is a requirement, understanding the FinCEN requirements when acquiring customers.
• Manage the process of the MRB new account acquisition, following up with Compliance and new accounts to verify everything is received and in good order.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Maintain working relationships with current customers and develop relationships with new customers.
  
  
  

This is a remote position.