Payroll Supervisor

Herschend is the world’s largest family-owned themed attractions company, with 12,000 passionate hosts collectively entertaining 15 million families each year.

The heart of Herschend’s success has long been the world-renowned hospitality that’s rooted in our DNA. We call it Heartspitality®. It’s a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities.

Herschend’s portfolio of more than two dozen beloved family entertainment brands across North America includes iconic award-winning destinations such as Dollywood® Parks & Resorts, Silver Dollar City® Company, Adventure Aquarium®, Callaway Resort & Gardens®, Kentucky Kingdom Theme & Water Park®, Newport Aquarium®, The Vancouver Aquarium® and Wild Adventures®. In addition to its premier themed attractions, Herschend is proud to steward the World-Famous Harlem Globetrotters® legacy and provide immersive content and experiences through our Herschend Entertainment Studios® and Pink Adventure Tours® brands.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Payroll Supervisor is responsible for the accurate and timely processing of multi-state payroll, which includes all payroll and payroll support functions and related time functions and supervising a staff of three in a fast-paced, high-volume environment. The Payroll Supervisor will serve as the backup for the Payroll Manager.

ESSENTIAL FUNCTIONS:

• Supervise and monitor the payroll staff through servant leadership to ensure accurate and efficient payroll operation.
• Process assigned payrolls in compliance with federal, state and local laws within the designated timelines.
• Work with and through others to obtain compliance with payroll timelines and procedures.
• Act as a resource person to Payroll Coordinators for all payroll related processing issues, including troubleshooting system issues, working with technical support, IT and others as required.
• Use judgement to escalate processing and/or team issues to manager as necessary.
• Consistently drive the payroll team in a supporting manner to finalize payrolls within designated timelines for all entities of Herschend.
• Audit and approve payrolls prior to finalization, correcting errors as necessary.
• Evaluate payroll practices critically and continually to identify, and implement, opportunities for increased effectiveness, efficiency, accuracy and compliance with federal, state and local laws.
• Balance customer service to employees and property management with efficiency of operation, providing excellent quality customer service to internal employees as well as outside sources.
• Maintain payroll guidelines and drive standardization and efficiency by establishing, writing and updating desk procedures.
• Maintain strong, effective internal controls and audit procedures by directing the collection, calculation and entering of payroll data.
• Responsible for training of new hires within the Payroll team.
• Process, audit and weekly distribute labor reports.
• Responsible for balancing, filing and remittance of all payroll tax including submission of JE’s to be made for collections and payments made.
• Support Payroll Manager in balancing and filing year end W2’s and reporting.
• Collect data for Workers Compensation audits and work with auditors for submission.
• Train to serve as backup to the Payroll Manager.
• Maintain complete confidentiality of employee information.
• Use independent judgment, logic and analytical skills in problem solving.
• Practice flexible leadership, professional management skills, and consultative and participative decision-making skills.
• Other duties may be assigned.

REQUIREMENTS:

• BS in Accounting/Finance and 3 years' experience in full-cycle payroll administration preferred.
• Strong leadership skills with 3 years of supervisory experience preferred.
• Strong communication and interpersonal skills.
• Experience with Ultimate Kronos Group/UltiPro (UKG) preferred.
• Extensive knowledge of spreadsheet preparation utilizing Microsoft Excel.
• Proven knowledge of and work with labor reporting interface to payroll.
• Multi-state payroll tax experience required.
• Ability to work effectively with others in a friendly, professional manner.
• Self-supervised and disciplined to prioritize and complete work on a timely basis.
• Handle confidential information responsibly.
• Detail oriented.
• Demonstrate knowledge and support Herschend policies and procedures, goals, core values, and mission statement.