What are the responsibilities and job description for the BUSINESS ANALYST position at Herschend Family Entertainment?
Herschend is the world's largest family-owned themed attractions company, with 12,000 passionate hosts collectively entertaining 15 million families each year.
The heart of Herschend's success has long been the world-renowned hospitality that's rooted in our DNA. We call it Heartspitality®. It's a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities.
Herschend's portfolio of more than two dozen beloved family entertainment brands across North America includes iconic award-winning destinations such as Dollywood® Parks & Resorts, Silver Dollar City® Company, Adventure Aquarium®, Callaway Resort & Gardens®, Kentucky Kingdom Theme & Water Park®, Newport Aquarium®, The Vancouver Aquarium® and Wild Adventures®. In addition to its premier themed attractions, Herschend is proud to steward the World-Famous Harlem Globetrotters® legacy and provide immersive content and experiences through our Herschend Entertainment Studios® and Pink Adventure Tours® brands.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
POSITION SUMMARY
The Business Analyst will be responsible for business and process analysis, facilitating discussions to elicit business requirements or user stories, and supporting testing efforts to ensure high-quality delivery of our technology solutions. The right person for this position is a team player, must have strong communication and facilitation skills, and experience working in Agile and hybrid Agile / Waterfall environments.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as Business Analyst for multiple projects at a time from discovery and project initiation through implementation.
- Work closely with business partners and product owners, cross-functional business and technical teams to facilitate prioritization and analysis for backlog grooming and sprint planning.
- Responsible for the interpretation and evaluation of business rules and processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Define business requirements and work with SMEs to define new processes to improve efficiency. Apply knowledge of business process modelling to document future state processes.
- Effectively communicate findings, insights and plans to cross-functional team members and management.
- Create frameworks, process and data flow diagrams and other documentation to communicate across business and technical teams.
- Identify test scenarios, develop test scripts, and support testing in support of system and user acceptance testing.
- Ensure adherence to project and program processes and life cycles to ensure business and functional requirements are understood, agreed to, documented and can be traced to measurable project success criteria.
- Light scrum master and project management responsibility as needed.
EXPERIENCE & EDUCATION
SKILLS & QUALIFICATIONS
