Culinary Services Operations Manager - Dollywood Theme Park - Exempt

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Culinary Services Operations Manager for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Culinary Services Operation Manager checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Manage multiple culinary team business units by developing, auditing and maintaining quality food service operations to include maximizing guest satisfaction, employee satisfaction, safety and profitability. All of this will be done in a manner consistent with the mission, values and standards of the Dollywood Company.

Summary of Essential Functions and Responsibilities

• Providing creative leadership in the development and implementation of all assigned culinary operations including restaurants, concessions, production, delivery and research & development.
• Lead, mentor, engage and develop teams to maximize their contributions, including assessing, coaching, and managing performance.
• Assist the Culinary Team with new product implementation, ensuring the highest product quality. Ensure equipment is working properly, ensuring highest quality product is produced and approved presentation is achieved.
• Coach employees (Hosts) by creating a shared understanding with the goals that need to be accomplished and how to execute.
• Establish and maintain an environment that results in positive employee relations by practicing Lead with Love Principals. Rewards and recognizes hosts.
• Perform timely evaluations of direct reports.
• Keeps Foods Labor Management Supervisor updated on staffing needs and clearance reports.
• Create and implement plans that develop qualified Assistant Team Leads and Front Line Hosts, resulting in a high promotion rate from within The Foods Division.
• Increase revenue and profit per person by managing inventory levels and budgets, including expense controls with food, beverage, labor, and functional supplies for multiple concepts. Ensures Cost of Goods and P&L reports are reconciled on time.
• Guarantee onboarding process for new hires and rehires is followed.
• Oversee daily POS training, monitor cash handling procedures to ensure procedures are followed, follows up on all cash handling discrepancies.
• Conduct daily safety and sanitation audits to ensure appropriate Dollywood, Start Fresh, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests.
• Ensure any issues classified as "critical" by the Sevier County Health Department are repaired within 10 working days.
• Interact and assist with other divisions.
• Handle issues and monitor park operations as the Culinary Services PIC.
• Be available and willing to work in different positions and locations on park.

Management reserves the right to change and / or add to these duties at any time.

Knowledge, Skills and Abilities

Education and Experience Required

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.