Dolly Parton Experience Host - Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Dolly Parton Experience Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Dolly Parton Experience Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to create a welcoming and educational experience for Dolly Parton Experience Guests, and provide information to facilitate the self-guided tours through the entire Dolly Parton Experience. The Dolly Parton Experience will hereafter be referred to as the DPE. This role is designated to have a high focus on positive Guest interactions including, but no limited to, answering questions, exuding a positive countenance and demonstrating an overall enthusiastic demeanor as part of a world-class team. The DPE Host will also participate in the sanitizing and cleaning of high touch points in and around the DPE, Dolly's Home on Wheels, Tennessee Mountain Home, and future experiences added to the DPE.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet Guests, accurately count attendance, and monitor queue lines as needed
• Sanitize all high touch points in and around the DPE on a pre-determined schedule
• Verbally communicate and enforce DPE entrance rules
• Assist Guests with information about various areas of the DPE
• Operate system controls to properly power exhibits on and off
• Keep the DPE, Dolly's Home on Wheels and Tennessee Mountain Home clean throughout the day, including dusting, mopping, sweeping, vacuuming, and cleaning glass as needed
• Maintain entertainment signage as needed
• Assist with keeping break rooms, storage areas, and supply closets clean and organized
• Complete daily reports and Guest surveys
• Assist with special DPE functions and assignments as needed
• Provide accurate park information to Guests through participation and implementation of continued education
• Maintain strict confidentiality, with regard to communication and all information, about Dolly Parton's personal or professional life, her public and non-public visits to Dollywood and her public and private dealings with Dollywood and / or HFE between any and all parties outside of this position's reporting structure

Management reserves the right to change and / or add to these duties at any time

Education and Experience Required

Knowledge, Skills, and Abilities

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.