Lifeguard - Dollywood's Splash Country - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Lifeguard who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Lifeguard checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide proactive guest supervision and service in and around aquatic venues. The Lifeguard is responsible for the safe operation of assigned attractions. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Provide proactive guest supervision in and around water attractions
• Verbally communicate and enforce safety policies, procedures, and attraction rules and report violations to appropriate leadership
• React calmly and quickly in emergency situations and provide care consistent with Ellis and Associates International Lifeguard Training Program
• Visually observe guest actions and ride operations to ensure a safe guest experience
• Maintain count of number of riders as required to ensure a consistent rider experience
• Provide park information and initiate friendly and professional interactions with guests to Create Memories Worth Repeating™
• Participate in all required trainings including weekly in-service training
• Maintain park cleanliness and appearance
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
• Suspend operations when Safety Standards or Procedures have been violated or a safety hazard to Guests or Hosts occurs

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 15 years of age
• Must successfully complete a pre-employment drug screening and background check
• Successfully complete Ellis and Associates International Lifeguard Training Program course
• Special Facilities certification
• Able to complete CPR certification
• Able to swim 200 yards using crawl or breaststroke without resting
• 111. Able to feet-first surface dive and retrieval of 10-pound diving brick from depth of 8 feet
• Able to tread water for 2 minutes without using arms
• Pass a written 50 question test and water practical examinations with a score of 80% or better
• Shallow Water Certification
• Able to complete CPR certification
• Able to swim 50 yards using crawl or breaststroke without resting
• Able to feet-first surface dive and retrieval of 10-pound diving brick from depth of 5 feet and must be able to swim a distance of 10 feet under water
• Pass written 50 question test and water practical examinations with a score of 80% or better

Knowledge, Skills and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain professional appearance and good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to meet the physical demands of the job
• Able to lift up to 50 pounds
• Able to tolerate various temperatures when working outdoors
• Able to have a minimum of 20/25 or 20/25 corrected vision with no permanent abnormalities of either eye
• Able to wear corrective lenses as needed to assure a minimum of 20/25 vision while wearing sunglasses
• Able to sit, walk, run, and stand on concrete, uneven surfaces, and in the water for 10 hours
• Able to climb steps with good balance
• Able to tolerate noise and heights
• Able to maintain stamina in all weather conditions: direct sun, rain, wind, high humidity, etc
• Able to bend, twist, and/or stoop for continuous periods
• Able to push rafts
• Able to project voice and clearly speak with authority to direct guests who are acting in an unsafe manner
• Able to perform other functions as assigned by Management

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.