What are the responsibilities and job description for the Director of Guest Services and Operations position at Hersha Hospitality Management?
Front Office Director Job Description
The successful candidate will be responsible for leading the front office team to deliver exceptional guest experiences and maintain high levels of operational efficiency.
Main Responsibilities
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Foster a positive work environment that promotes collaboration and teamwork among front office staff.
- Maintain accurate records and reports, including guest feedback and operational metrics.
- Cultivate strong relationships with internal stakeholders, including sales and marketing teams.
Requirements
- A bachelor's degree in hospitality or a related field is preferred.
- Minimum 5 years of experience in a similar role within the hospitality industry.
- Proven track record of delivering exceptional results and driving operational improvements.
