What are the responsibilities and job description for the Automotive Service Advisor / Service Writer - Milford Ford Lincoln position at HERTRICH Family of Automobile Dealerships?
Automotive Service Advisor / Service Writer - Full Time
Join the Hertrich Family of Automobile Dealerships!
Are you looking to grow in a fast-paced environment with limitless career opportunities?
Do you thrive in a dynamic, team-driven atmosphere where you can make a real impact?
Are you eager to work for a company that values integrity, innovation, and community?
If so, we want YOU to be part of our world-class service team!
Why Hertrich?
The Hertrich Family of Dealerships, representing 24 dealerships, 13 collision centers, and 19 automotive brands across Delmarva and beyond, is dedicated to providing exceptional service. For over three generations, we've been a trusted pillar in our communities, supporting more than 90 local organizations and charities. We are committed to fostering a dynamic, entrepreneurial culture where excellence is our standard.
What We Offer:
- Highly Competitive Salaries
- Comprehensive Medical, Dental, and Vision Insurance for You and Your Family
- Additional Insurance Options: Accident, Cancer, and Life Insurance
- Short- & Long-Term Disability Plans
- Paid Vacation, Holidays, and Personal/Sick Days
- 401K with Employer Match
- Employee Purchase Discounts
What You'll Do as an Automotive Service Advisor / Service Writer:
As a key member of our service team, you will be the primary point of contact for our customers, ensuring their experience is seamless and positive from start to finish. Your day-to-day will include:
- Greeting and assisting service customers in a professional, friendly manner
- Answering service calls and scheduling appointments
- Providing customers with estimates for service/repair costs and completion timelines
- Coordinating repair/service orders with technicians to ensure timely completion
- Ensuring total customer satisfaction by getting it right the first time
- Suggesting additional services that meet customer needs
- Other duties as assigned to support the service department
What We're Looking For:
- A customer-focused, self-motivated team player with a passion for delivering great service
- At least 2 years of prior sales or customer service experience (automotive experience a plus)
- Experience with up-selling and building customer relationships
- Proficient in computer usage
- High school diploma or GED required
- Flexible availability, including some evenings and Saturdays
- Valid driver's license with minimal points on driving record
Join a company that's more than just a workplace - it's a family.
Hertrich is an equal-opportunity employer, committed to fostering a diverse and inclusive culture. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to provide a drug-free workplace.
Ready to start your next chapter? Apply now and join the Hertrich Family!
