What are the responsibilities and job description for the Warranty Administrator / Automotive Administration - Dover Lincoln Mazda position at HERTRICH Family of Automobile Dealerships?
Warranty Administrator - Automotive Administration
Join Our Growing Team!
Due to our continued expansion and growth, we are looking for a dedicated and organized Warranty Administrator to join our service team. If you have a passion for the automotive industry, strong attention to detail, and excellent multitasking abilities, we want to hear from you!
As a Warranty Administrator, you'll play a key role in supporting our world-class dealership team by handling all warranty-related administrative duties. This dynamic position will involve processing claims, managing warranty parts, and providing excellent support to our service department. Automotive industry experience is highly preferred.
About Us: At Hertrich Family of Dealerships, we proudly represent 24 dealerships, 13 Collision Centers, and 19 automotive brands across Delmarva and beyond. We have been committed to our community for over three generations, supporting over 90 local organizations and charities. Our team is dynamic, entrepreneurial, and focused on achieving excellence. If you're looking for a challenging, rewarding position with opportunities for growth, this is your chance!
Why Choose Hertrich?
- Competitive Compensation Packages
- Comprehensive Medical, Dental, Vision, Disability, Accident, Cancer, and Life Insurance
- Paid Vacations, Holidays, and Personal Days
- 401K with Employer Match
- Employee Discounts
Key Responsibilities:
- Process and submit warranty claims in a timely and accurate manner.
- Reconcile warranty receivables and track payments.
- Handle rejected claims, ensuring proper follow-up according to dealership and manufacturer standards.
- Maintain accurate records of warranty parts and follow through on pending claims.
- Provide excellent customer service, including answering phones and greeting service customers.
- Schedule service appointments and provide support to service writers and management.
- Perform additional duties as assigned by management.
Qualifications:
- Strong computer and data entry skills.
- Process-oriented with a keen attention to detail.
- Quick learner who thrives in a fast-paced environment.
- Excellent customer service skills.
- Previous dealership experience is a plus.
- High School Diploma/GED required.
Hertrich Family of Dealerships is committed to creating an inclusive and supportive environment for all employees. We encourage diverse applicants and are an equal-opportunity employer. We also maintain a drug-free workplace.
If you're looking for a company where integrity, accountability, and teamwork come together, apply today!
