What are the responsibilities and job description for the Customer Service Representative position at Hertz Car Rental?
Customer Service Representative
Starting Pay: $15/hr. with *UNLIMITED* Bonus Potential and step increases at 6 months and 1 year of service
Do you enjoy working as a team in a fast-paced airport location where no two days are ever the same? Do you have a passion for customer service and sales? If this sounds exciting, we want you on our dynamic New Bern Hertz, Dollar, Thrifty Car Rental team! We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive sales while offering outstanding service and focused on making every car rental experience memorable.
About This Role
As our Customer Sales Representative, you’ll be the friendly face greeting our customers and ensuring a smooth car rental transaction. You’ll be responsible for offering optional products to enhance each customer’s rental experience and also handle phone inquiries, address customer concerns, and guide customers through the rental transaction.
About Us
GSP Transportation, Inc is the largest Hertz, Dollar, Thrifty licensee in North America operating in over 36 on and off airport locations throughout Georgia, North Carolina, South Carolina, and Tennessee.
About Our Benefits
We offer a competitive and comprehensive benefits package designed to support our employees' health and wellbeing (based on eligibility requirements) including:
- Paid Time Off - 40 hours after 6 months and 120 hours of after 1 year
- Comprehensive Medical, Dental, & Vision Insurance
- Critical Illness and Accident Insurance
- Company-Paid Life and AD&D Insurance
- 401(k) with up to 4% company match
- Employee Assistance Program
- Holiday Pay
- Training and Development
Minimum Qualifications
- High school diploma (or equivalent)
- Valid driver’s license
- At least 18 years old and legally authorized to work in the US
- Excellent communication skills
- Able to work all required shifts - Open Availability Required
- Excel at solving problems with precision, speed, and a positive attitude
- Basic computer skills including data entry, typing, and experience using Microsoft Word and Excel
- Enjoy working closely with fellow team members and customers
Equal Opportunity Employer
GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Sales: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- New Bern, NC 28562: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
