What are the responsibilities and job description for the Receivables Account Specialist position at Hertz Local Edition?
A Day in the Life:
The Accounts Receivable Specialist manages all aspects of an assigned portfolio of accounts from time of billing until the receivable is cleared, including obtaining firm payment information while maintaining a strong relationship with the customer. You will work closely with the Hertz Sales team in addressing sensitive issues with the account, such as possible suspension due to non-payment, and follow processes to manage current and delinquent accounts while retaining customer loyalty. This role requires a combination of skills including the ability to discern accounts with cash flow issues in order to minimize revenue exposure and effectively communicating with assigned accounts.
What You’ll Do:
- Conduct account research and analysis to ensure timely payment resolution.
- Develop a systematic approach for account reviews and collection calls.
- Meet or exceed individual cash targets and call volumes as assigned on a monthly and quarterly basis.
- Maintain an accurate aging report.
- Identify and execute necessary accounts receivable clearing adjustments.
- Interact with both internal and external customers to resolve outstanding issues
- Utilize root-cause analysis skills to uncover and resolve processes that prevent payments from being received within terms.
- Maintain accurate and complete documentation of all collection activity.
- Provide weekly updates to leaders on past due accounts and aging trends.
- Participate and provide feedback in monthly status updates with respective Hertz Sales Representatives on customer payment performance.
- Escalate accounts where financial instability is apparent.
- Coordinate with other Hertz departments when billing errors are discovered to create solutions to resolve future mistakes.
- Investigate and resolve customer inquiries within 24 hours to maintain strong customer service relationships.
- Other duties as assigned
This position is based in Oklahoma City. The starting rate for this position is $16.83.
What We’re Looking For:
- A minimum of 3 Years relevant experience preferred.
- High School Diploma or equivalent some college preferred.
- Intermediate working knowledge with Microsoft Word and Excel (pivot tables, macros, v: lookups).
- Basic working knowledge of Microsoft Access.
- Strong negotiation skills.
- Excellent verbal and written communication skills.
- Excellent customer service and telephone skills/experience.
- Excellent organizational skills and ability to handle multiple tasks.
- Must be able to work well with others.
- Attention to detail and accuracy.
- Must have a strong sense of urgency and be self-motivated for success.
- Must be an independent worker and able to perform at a high level with minimal supervision
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Salary : $17
