What are the responsibilities and job description for the Admissions Advisor (Online Division) position at Herzing University?
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Herzing University is accredited by the Higher Learning Commission. Our institution is a military/veteran friendly school and is recognized by U.S. News in 2025 for best online programs in various areas of study. Click to learn more about our accreditation
We offer a comprehensive benefits package including outstanding education assistance programs. To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ
Position Overview
The Admissions Advisor is responsible for educating and attracting potential students to attend Herzing University Online Campus through inbound and outbound phone interactions. Provides information to prospective students on the advantages of attending Herzing University. Interviews prospective students to define program of interest, discuss scheduling, time commitment involved, etc. and ensures all aspects of the enrollment process are completed thoroughly and accurately.
A 40 hour work-week schedule will be determined based on preference and business needs between the following hours of operation for Herzing's Online Division at one of the locations listed (hybrid role with in-office expectations of 1-2 days/week).
- Monday-Thurs 8am-8pm
- Friday 8am-5pm
- Sat 8am-4pm
- Sun 10:30-7pm
EDUCATION & EXPERIENCE REQUIREMENTS
- Bachelor's Degree or equivalent work experience
- A minimum of six months as an associate admissions advisor or related work experience, preferably in admissions, higher education, customer service or sales
PRIMARY DUTIES AND RESPONSIBILITIES
- Responds to inquiries for information about Herzing University's courses and programs through telephone, email, text, and chat.
- Interviewing prospective students to determine their motivation for continuing their education, understanding their career goals and needs, and helping identify potential obstacles which could hinder their educational experience.
- Helping prospective students identify the best educational program that matches their needs and goals, then sharing information about the benefits of what Herzing University offers.
- Guiding prospective students through the admissions process, responding to their questions and concerns at each step in the process, ensuring students complete the necessary admissions requirements, and connecting students to support resources.
- Generating inquiries through prospective students, current students, and the local community outreach/events.
Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.
It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2 status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity
Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.
